Manager, Customer Success

3 weken geleden

Bodegraven, Zuid-Holland, Nederland Trimble Voltijd

Your Title: Manager, Customer Success (Dutch and French speaking)
Job Location : Bodegraven, Netherlands (hybrid)
Our Department : Construction Enterprise Solutions

Are you passionate about building Customer Success best practices making people successful?
Do you want to work in a fantastic atmosphere with great colleagues in an inspiring environment where you can make a difference?

Trimble strives to continually improve our customer experience, ensuring that we put the customer at the centre of all that we do.

To accomplish this, our Customer Success Manager (CSM) team focuses on ensuring widespread adoption of our technologies, which in turn fosters strong customer retention and growth globally. We are currently bolstering our CSM capabilities at Trimble and are seeking a dynamic Manager to oversee our French and Dutch-speaking CSM team, responsible for customers in the Benelux and France region.

As the Manager of this team, you will report to the Director of EMEA Customer Success and will lead, coach, and inspire your team to achieve results and exceed expectations. Your responsibilities extend beyond team management to include designing and implementing processes and content to better serve our Dutch and French-speaking customer base. CSMs play a pivotal role in the post-sale journey for Trimble Construction customers, driving product adoption, coordinating resources, developing success plans, proactively managing risks, and facilitating customer outcomes during onboarding and ongoing engagement.

We are looking for a hands-on manager with a "learn it all" attitude, who actively participates as a team player and is a strong relationship builder. Your leadership will be instrumental in establishing and refining best practices within our customer base, fostering a culture of robust customer engagement.

What You Will Do

Manage a team of Dutch-speaking and French-speaking CSMs through coaching, delivering outcomes, and working cross-functionally across Trimble's Construction sector Lead your team to deliver outstanding experiences that drive strong customer adoption, value realisation, retention, expansion, and referrals Hire, coach and develop a group of high-performing team members Demonstrate a strong working knowledge of Trimble's construction solutions to enable the team to communicate the value of our products to our customers Lead the team to increase product utilisation and customer lifetime value through success plans, customer satisfaction, active listening and measuring health scores Leverage reporting to develop data-driven insights on customer behaviour Act as a point of escalation by working with the customer and teams across the organisation to solve problems and drive deeper engagement Partner with Customer Success leadership to identify and address gaps in existing processes, keeping customer and employee experience at the centre of what we do Develop metrics to measure the effectiveness of your CSMs in meeting department goals Grow strong internal relationships across Sales, Support, Product, Professional Services and other departments to drive customer success

What Skills & Experience You Should Bring

Minimum 1-2 years experience leading Customer Success teams in a recurring-revenue SaaS environment Minimum 2-3 years of experience as a CSM or Account Manager in a SaaS company Proven leadership ability to coach, influence, develop, motivate and empower employees to achieve their best while maintaining high employee morale Proven experience driving software adoption, expansion, and building customer success best practices Be a hands on problem solver, who is committed to the development of your team Demonstrable experience of setting stretch goals and coaching a team to attain and retain top performance Strong understanding of high value touch points with customers, including Executive Business Reviews, that drive deeper customer engagement Excellent communication, presentation (written and oral), and organisation skills Language requirement: Fluent in French, Dutch, and English

About Your Location
The location of this role will be in Bodegraven in the Netherlands. We wish you to be able to adopt our hybrid way of working (regular office attendance around 2 times a week).

About our Construction Enterprise Solutions sector
We are focused on bringing a unified business strategy around the following categories: Building Preconstruction, Project and Operations Management, Finance and Human Capital, and Digital Supply Chain. Our products and services in these categories comprise the majority of the offerings currently available on Trimble Construction One (TC1).

Our goal is to deliver a unified TC1 offering to our customers, including connected workflows that enhance the profitability of our customers and drive our business growth. TC1 represents our customers' opportunity to embark on a digital transformation journey of their own. The advent of TC1 allows our customers to engage with more of Trimble's capabilities in a streamlined and integrated way.

Trimble's Inclusiveness Commitment
We believe in celebrating our differences. That is why our diversity is our strength. To us, that means actively participating in opportunities to be inclusive. Diversity, Equity, and Inclusion have guided our current success while also moving our desire to improve. We actively seek to add members to our community who represent our customers and the places we live and work.
We have programs in place to make sure our people are seen, heard, and welcomed and most importantly that they know they belong, no matter who they are or where they are coming from.

Trimble's Privacy Policy

#LI-MH1
#customersuccessjobs

  • Customer Success Manager

    3 weken geleden

    Bodegraven, Zuid-Holland, Nederland Trimble Voltijd

    Your Title: Customer Success Manager (French speaking) Job Location: Netherlands - Bodegraven (hybrid) Our Department: Construction Enterprise Solutions, Customer Success Do you love working with customers to build strong partnerships, drive adoption of SaaS solutions, and ultimately ensure the customer realises value from their investment and grows...

  • Customer Service Officer Export

    3 weken geleden

    Bodegraven, Zuid-Holland, Nederland FrieslandCampina Voltijd

    What we ask We hechten veel waarde aan passie voor je werk en je komt met een doel bij ons werken. Wat dat precies is, is voor iedereen verschillend. Je hebt een afgeronde MBO 4 of HBO opleiding. Bij voorkeur heb je 1 tot 2 jaar ervaring in een soortgelijke functie en met COKZ processen. Je hebt goede communicatieve vaardigheden en bent sterk in het...

  • Technical Product manager

    3 weken geleden

    Bodegraven, Zuid-Holland, Nederland TD SYNNEX Voltijd

    Why Choose TD SYNNEX:As a Fortune 500 global corporation, operating in over 100 countries, TD SYNNEX values its diverse workforce of 22,000 employees. As the biggest IT distributor in the world, our mission is to provide top-notch technology solutions, empowering businesses and individuals to navigate the digital world safely and efficiently.About the...

  • Customer Service Officer Export

    3 weken geleden

    Bodegraven, Zuid-Holland, Nederland FrieslandCampina Voltijd

    Velder is dé ketenpartner in de wereld van kaas. We hebben een autonome positie binnen FrieslandCampina en al meer dan 100 jaar weten wij onszelf continue opnieuw uit te vinden en de markt naar een hoger niveau te brengen. Iedere dag worden we beter door samen te werken, van elkaar te leren en onszelf uit te dagen. Zo laten wij samen de kaascategorie...

  • Technical Consultant

    3 weken geleden

    Bodegraven, Zuid-Holland, Nederland Trimble Voltijd

    Your Title: Technical Consultant Job Location: Bodegraven, The Netherlands Our Department: AECO We believe in celebrating our differences. That is why our diversity is our strength. To us, that means actively participating in opportunities to be inclusive. Diversity, Equity, and Inclusion have guided our current success while also moving our desire...

  • Secretarieel medewerker/ Office Assistant

    3 weken geleden

    Bodegraven, Zuid-Holland, Nederland Trimble Voltijd

    Your Title: Secretarieel medewerker/ Office Assistant - Scheduling Job Location: Bodegraven Office, NL What You Will Do We are a dynamic company active in the software industry focused on selling, developing and supporting software for the installation and construction sector. Our team of passionate professionals work together to deliver...

  • Category Manager

    3 weken geleden

    Bodegraven, Zuid-Holland, Nederland TD SYNNEX Voltijd

    Functie omschrijving:Ondersteunen van de Business Unit Manager op alle aspecten van operationeel beheer met betrekking tot vendor Apple om data integriteit, processen en rapportages te waarborgen.Verantwoordelijkheden:Assisteren bij end-to-end beheer van producten en levenscyclus, met nadruk op nauwkeurigheid van de processen en het waarborgen van...

  • Business Development Executive Apple

    1 maand geleden

    Bodegraven, Zuid-Holland, Nederland TD SYNNEX Netherlands BV (NL18 Front Office) Voltijd

    Job Purpose: To act as internal support to the vendor business lead to drive profitable market share growth through business planning execution, pipeline management and deep sales floor and customer enablement and engagement.Responsibilities:Engages with the Business Unit and/or General sales floor, running desk training, tool training and driving product...

  • Category Manager

    3 weken geleden

    Bodegraven, Zuid-Holland, Nederland TD SYNNEX Voltijd

    Functie omschrijving:Ondersteunen van de Business Unit Manager op alle aspecten van operationeel beheer met betrekking tot vendor Apple om data integriteit, processen en rapportages te waarborgen.Verantwoordelijkheden:Assisteren bij end-to-end beheer van producten en levenscyclus, met nadruk op nauwkeurigheid van de processen en het waarborgen van...

  • Category Manager Lenovo

    3 weken geleden

    Bodegraven, Zuid-Holland, Nederland TD SYNNEX Voltijd

    Ben je op zoek naar een nieuwe uitdaging in een dynamische en internationale organisatie waar je je nooit verveelt? Heb jij talent om producten met passie te verkopen en onze klanten te voorzien van gedegen advies? En ben je goed in het onderhouden van klantrelaties? Dan zijn wij op zoek naar jou Kom werken bij de grootste (en leukste) IT-distributeur van...

  • Product Sales Account Executive_Dutch speaker

    3 weken geleden

    Bodegraven, Zuid-Holland, Nederland Trimble Voltijd

    Title: Product Sales Account Executive_Dutch Speaker Job Location: Bodegraven, The Netherlands (or The Netherlands, Remote) Are you a high-energy Sales Professional with strong sales skills, business acumen, and solid technical aptitude? Does this describe you? If so, you should consider joining our Product Sales Team at Trimble, a leader in the growing...

  • Marketing Campaign Manager

    3 weken geleden

    Bodegraven, Zuid-Holland, Nederland TD SYNNEX Voltijd

    Ben jij een veelzijdige strategische marketeer die uitblinkt in het bedenken en uitvoeren van innovatieve campagnes? Dan bieden wij jou een mooie kans.Onze ideale kandidaat is een enthousiaste en creatieve marketingprofessional die goed op de hoogte is van de laatste marketingtrends en -technieken. In deze afwisselende functie ben je verantwoordelijk voor de...

  • Marketing Campaign Manager

    3 weken geleden

    Bodegraven, Zuid-Holland, Nederland TD SYNNEX Voltijd

    Ben jij een veelzijdige strategische marketeer die uitblinkt in het bedenken en uitvoeren van innovatieve campagnes? Dan bieden wij jou een mooie kans.Onze ideale kandidaat is een enthousiaste en creatieve marketingprofessional die goed op de hoogte is van de laatste marketingtrends en -technieken. In deze afwisselende functie ben je verantwoordelijk voor de...

  • Category Manager Lenovo

    3 weken geleden

    Bodegraven, Zuid-Holland, Nederland TD SYNNEX Voltijd

    Ben je op zoek naar een nieuwe uitdaging in een dynamische en internationale organisatie waar je je nooit verveelt? Heb jij talent om producten met passie te verkopen en onze klanten te voorzien van gedegen advies? En ben je goed in het onderhouden van klantrelaties? Dan zijn wij op zoek naar jou Kom werken bij de grootste (en leukste) IT-distributeur van...

  • Marketing Campaign Manager

    3 weken geleden

    Bodegraven, Zuid-Holland, Nederland TD SYNNEX Netherlands BV (NL18 Front Office) Voltijd

    Ben jij een veelzijdige strategische marketeer die uitblinkt in het bedenken en uitvoeren van innovatieve campagnes? Dan bieden wij jou een mooie kans. Onze ideale kandidaat is een enthousiaste en creatieve marketingprofessional die goed op de hoogte is van de laatste marketingtrends en -technieken. In deze afwisselende functie ben je verantwoordelijk voor...

  • export medewerker binnendienst

    3 weken geleden

    Bodegraven, Zuid-Holland, Nederland Vandersterre Voltijd

    Vandersterre is a Dutch family business active in producing, refining, packaging, and selling cheese specialties. We distribute our Dutch cheese specialties under the brands Prima Donna and Landana in over 80 countries worldwide. Within our international sales and marketing team, we are looking for a: Export Medewerker Binnendienst (hours) What will you...

  • Sales Development Representative

    3 weken geleden

    Bodegraven, Zuid-Holland, Nederland Trimble Voltijd

    Your Title: Sales Development Representative Location: Netherlands - Bodegraven (Onsite or Hybrid working model) Department: Construction Enterprise Solutions (CES) sector, Sales Team, Netherlands Are you looking for an opportunity to work for an award winning technology company? This is your chance to make a significant impact and grow in a rewarding...

  • Business Development Manager Security

    3 weken geleden

    Bodegraven, Zuid-Holland, Nederland TD SYNNEX Voltijd

    Ben jij gebeten door sales- en accountmanagement? Laat jij je niet zomaar uit je lood slaan, heb je lef en kan je anderen vlot overtuigen? Ben je een relationele verkoper en netwerker die langetermijnrelaties opbouwt, ook bij prospecten.Dan zijn wij op zoek naar jou Kom werken bij de grootste en leukste IT-distributeur van Nederland: TD SYNNEX, 3 jaar op rij...

  • Projectmanager E Kortlopende Projecten

    3 weken geleden

    Bodegraven, Zuid-Holland, Nederland Kracht Recruitment Voltijd

    Become a Project Manager in a leading European installation company specializing in sustainable and innovative construction projects based in Zuid-Holland.Our client is focused on designing and building high-quality electrical installations for various multidisciplinary construction projects. The team is composed of dedicated professionals who prioritize...

  • Director - NVIDIA (m/f/d)

    3 weken geleden

    Bodegraven, Zuid-Holland, Nederland TD SYNNEX Europe Services and Operations S.L.U. Voltijd

    Join the Innovation Frontline as our NVIDIA Vendor Manager/Director at TD SYNNEX EMEA Are you ready to lead and drive growth in one of the most dynamic technology partnerships? TD SYNNEX is seeking an exceptional leader to spearhead our relationship with NVIDIA, driving engagement, success, and expansion across all fronts. About Us: At TD SYNNEX, we...