W Insider Trainee

1 week geleden

Amsterdam, Nederland W Amsterdam Voltijd

W Insider Trainee

Split across two unique buildings, a former telephone exchange and a bank, W Amsterdam is an intriguing design mix of heritage and contemporary style. Mixing historical Dutch architectural elements with cutting-edge design right next to Dam Square, W Amsterdam is at the epicenter of this energetic and forward-thinking city. We offer innovative design and luxury in our 238 stylish guest rooms, including 23 suites, three WOW suites and two lavish Extreme WOW Suites. Our guests can indulge in one of our destination restaurants THE DUCHESS and MR PORTER and taste signature sips at our rooftop W Lounge overlooking the Royal Palace and the city lights, including WET Deck the iconic rooftop pool. We offer exclusive access to a vibrant nightlife, dining, shopping and fashion scene with our signature Whatever/Whenever service, our in-the-know W Insiders and our W Happenings.

W Hotels does not recruit, we cast Talent. W Amsterdam, located at Spuistraat 175 is casting a W Insider.

Main Responsibilities

Connecting with Guests

The W Insider connects, differentiates and elevates the guest experience with extraordinary experiences.

The W Insider creates an Insider Culture at the hotel - with guests, the team and the community. Anticipating and uncovering what will WOW the guest, and empowered to act, the W Insider uses networks, relationships and access to connect the newest, latest and coolest to the W brand and the W guest. So the W Insider is not located at a desk but circulating high traffic areas.

The position's primary function is to interact with and provide insider connections to as many guests as possible in the areas of local hot-spots including new and hip boutiques, restaurants, galleries, design points of interest, B&F and property Happenings (interact with attendees, assist hotel guests with entry and participation, etc.).

In order to execute the above tasks, the W Insider must also have the connections and ability to network in the local community and hotel and build relationships with the types of people and locations who can provide exclusive access for the W guest. The W Insider will need to spend a certain amount of time outside the hotel in order to effectively build networks and connections.

Additionally, the W Insider proactively monitors W Lounge activity, spending most of their shift interacting with guests. They use "aggressive" vs. passive hospitality skills to proactively approach guests and engage them in conversation, inquiring about their experience and discovering special preferences and needs so that appropriately matched recommendations may be offered and surprises planned.

Personalization

The W Insider should coordinate pre-stay outreach, in-house communication, and post-stay personal contact with guests. The W Insider should also assist and work closely with high-end guests such as celebrities, dignitaries, and top Sales team clients, to ensure close personal attention and a seamless experience.

Acts as a key advocate for the guest at all times. Communicates any guest opportunities they are made aware of through guest interactions in a timely manner to relevant operating departments so that appropriate action to resolve may take place. Personally follows up with guests after resolution to ensure satisfaction.

Networking

The role should liaise with the Director of Marketing to brainstorm on opportunities that exist that the W Insider can use to bring to life for the guest. They should also work with Marketing Manager on key PR events and assist on generating social media content. Furthermore, the W Insider should present on a regular basis on the topic of insider events, 'hot spots' and happenings that they have uncovered for guests and how that supports the hotel goal of providing insider access.

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