Huidige banen gerelateerd aan Servicedeskmedewerker/ applicatiebeheerder Burgerzaken - Harderwijk, Gelderland - Gemeentebanen

  • (Junior) Servicedeskmedewerker/ applicatiebeheerder Burgerzaken

    4 maanden geleden

    Harderwijk, Nederland Meerinzicht Voltijd

    Hier ga je werken Harderwijk is een ondernemende gemeente met een open en menselijk karakter waar men op een ontspannen wijze kan wonen, werken en genieten. Hiervoor wil de gemeente Harderwijk zich dan ook samen met haar medewerkers volledig inzetten. Dit doen we door middel van een ‘kleinere’ en flexibele overheid, waardoor we onze inwoners...

Servicedeskmedewerker/ applicatiebeheerder Burgerzaken

3 maanden geleden

Harderwijk, Gelderland, Nederland Gemeentebanen Voltijd

Job Title: Junior Servicedesk Employee / Citizenship Application Manager



Company: Harderwijk Municipality



Are you someone who enjoys interacting with people? Do you have an interest and knowledge in ICT? If so, we are looking for you.


About the Job:

  • You will be working in our VIB team (Permits, Information Provision, and Management) as a proactive and highly service-oriented team assistant for 32 hours per week. This is a temporary position for at least 3 years.

Work Environment:

Harderwijk is an enterprising municipality with an open and humane character where living, working, and enjoying can be done in a relaxed manner. The municipality of Harderwijk, along with its employees, is fully committed to this. Collaboration and networking with residents are central. This cooperation also extends to the Meerinzicht cooperation, which includes Ermelo and Zeewolde.


Team VIB:

The VIB team consists of 13 employees and focuses on the management and quality of the personal records database (BRP), as well as information provision and related functional information and application management.


Responsibilities:

  • Registering all inquiries, requests, and issues received via email, chat, and phone in the Topdesk registration system.
  • Proactively liaising with customers and keeping them informed about the status of their requests that have been forwarded to our ICT department or one of our suppliers.
  • Identifying bottlenecks and areas for improvement, and providing suitable solutions in collaboration with application managers. Maintaining documentation is also part of your responsibilities.
  • Performing daily maintenance tasks, including checking daily batches and processing operational reports.

Your Skills:

We are looking for a proactive colleague with an open, flexible, and spontaneous attitude, who is not easily stressed and has a problem-solving mindset. You should have a high sense of responsibility, excellent communication skills through phone, chat, and email, and be empathetic, patient, and friendly. Affinity and/or education in ICT is a significant advantage.


Offerings:

  • The position is classified in pay scale 7, with a monthly salary ranging from a minimum of € to a maximum of € gross based on a 36-hour workweek.
  • Great secondary employment conditions, including an Individual Choice Budget (IKB), flexible working arrangements, excellent home office facilities, a commemorative budget if you complete five years with the company, and a travel allowance.

If you think you are the right fit for this position, you can apply through the application button. There is no deadline for this vacancy; if we consider you a suitable candidate, we will contact you within a week to schedule an introductory meeting.


If you have any questions about the job, feel free to reach out to Ellen Canninga. Ingeborg van Wijk, our HR advisor, can assist with inquiries about the application process.


We do not appreciate acquisition in response to this vacancy.