Non-Conformity Expert, PD

Non-Conformity Expert, PD

Wärtsilä is a world leader in marine technology and leading the industry's transformation towards a decarbonised and sustainable future. With the world's widest portfolio and service network, we – Wärtsilians - deliver efficient, safe and sustainable integrated products and solutions to enhance the business of our customers. The opportunities presented through digitalisation and new technologies are offering a new era of shipping. Did you know that shipping is the world's most efficient mode of transportation and that approximately 80% of world trade is carried by sea?

We want to change the course towards an interconnected and cleaner maritime future and are constantly on the lookout for future-oriented talent to join our team and to work towards enabling sustainable societies through innovation in technology and services - together. Are you ready to jump onboard?

We are now looking for a

Non-Conformity Expert PD

to join our team working for a better future.

The preferred location for the position is in Kampen, The Netherlands.

What you will be doing

Your main task will be to perform quality XS-Nonconformity investigations
In this position you will investigate quality related customer complaints.

You ensure that customer complaints are investigated, corrected if needed and prevented from happening again.

You are also responsible for the fulfilment of the non-conformity Key Performance Indicators (KPIs), the operations quality, and customer satisfaction.

As Non-Conformity Expert your work will focus on these responsibilities:

Investigation of quality related claims after receipt of a task in a notification. Information searching in all available systems Perform stock checks to check if the parts in stock are flawless, by using (hand) measuring tools. Make sure that in case found non-conformities these will not be send to customers anymore. Reporting on product quality, causal analyses and the required improvement measures. Compiling Root Cause analysis reports in good technical English. Testing and measuring in line with standards, detailed on drawings and in the order specifications. Arranging material examinations and measurements at the request of Technical Support. Make technical decisions if parts need to be called back for replacement or repair. Ensure operations performance and efficiency, meeting set targets and KPIs. Ensure high quality of end-to-end operations.

To be successful in this role, we expect you to have:

You hold an expert degree in preferably mechanical engineering or similar. Good analysing skills (root cause analyses) and previous experience in a high quality demanding environment is needed. You're a team player, with a true service attitude. You're precise, decisive, and positive and have the ability to work systematically. Experience in a quality environment is preferred. SAP knowledge is preferred. Fluent in Dutch and English language (spoken and written). (In this role, some travel is required to meet with our customers around the world. Thus, we hope you to be ready to travel approximately 10%, even though most of the meetings are held virtually.)

Why you and us?

We at Wärtsilä believe in empowerment, ownership and taking responsibility of our work. We support each other's growth and co-creation is the true basis of our innovation. We have courage to see opportunities and take initiative.

We are authentic and honest, and we strongly believe in that by being your own true self you can accomplish so much more. We don't always get it right the first time, and if mistakes are made, we make sure to learn and grow from them. We want everyone to voice their opinions freely. That is why we have built an environment that empowers you and everyone around you, and where you can feel safe and cared for. Are you eager to be part of this ambition?

We have an amazing team and we are excited about our work and the impact it has on building sustainable societies. We are looking to find a colleague with this shared passion for smart technologies and a sustainable future.

Contact & next steps

We hope to hear from you soon, by submitting your application through our careers portal. We aim to keep you updated on the process throughout.

For further questions please reach out to Andre Palmers, Manager Quality, through email with any questions related to this position (only for questions from direct job applicants, applications through email will not be recorded or responded to).

Welcome to join us in shaping the decarbonisation of marine and energy

Last application date: 07/07/2024

At Wärtsilä we value, respect and embrace all our differences, and are committed to diversity, inclusion and equal employment opportunities; everyone can be their true self and succeed based on their job-relevant merits and abilities.

This is Wärtsilä

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