![EVERIENCE](https://media.trabajo.org/img/noimg.jpg)
Onsite Pc Technician First and Second Level Support
2 weken geleden
Company Description
Our mission at
Everience is to unleash the potential of digital technology to enable companies to focus on their value chain and increase their productivity and competitiveness.
Everience operates in the Benelux and internationally and has 16 sites in Europe.
The quality of our services and the excellence of the technical expertise of our employees is our priority Everience is recruiting...
What if you were looking for a stimulating job in a caring and innovative company?
- Responsabilities_
- Assist the client with first and second level support on workstations, mobility devices and
- Provide support for computer systems in case of hardware and software incidents
- Provide support for mobile devices (iPad, iPhone,) in case of software incidents
- Provide support of inventory units (monitors, local printers, local scanners, and notebook docking stations) as well as support for local network printer systems
- Receive materials and spare parts, inventory, prepare for installation, install, and ensure feedback to customers
- Always demonstrate excellent customer service
Qualifications:
- Technical/Business Skills_
- Good technical knowledge of workplace environment and enduser services: Windows environment, Office 2016 and 365, Mobile services, Mail services, Collaboration tools, MS TEAMS, etc. as well as inventory
- Monitoring and reporting of the production environment (dashboards, KPIs)
- Monitoring and improvement of procedures and documentation
- Basic knowledge of Apple environment (iPhone)
- Incident and request processing (ITIL ticket tracking)
- IT Support experience in a large enterprise environment users)
- Essential experience/skills_
- At least 3 years of onsite support and customer care is required
- Attitude for providing positive customer service, interpersonal skills, sense of service, listening and analytical skills, team spirit
- Motivation and real desire to improve and learn
- Organized, able to work independently, pragmatic, and handson approach
- Spoken languages: Dutch (fluent), English (fluent), French is a plus
Additional Information
- Sector: Food
Location: based in Goes and Antwerp:
- Regular travels
- Workload: 5 days per week / 8 hours per day on client site support
- All our positions are open to people with disabilities_
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