Reservations Agent

1 week geleden


Amsterdam, Noord-Holland, Nederland Movenpick Hotel Amsterdam Voltijd
At our large hotel and event venue in Amsterdam, the high level of service comes first. You are the first contact of our guests. Therefore, you make sure they feel welcome and look forward to their stay with us.
At Mövenpick we make moments, do you?

Be limitless
You thrive on tailoring room experiences to guests' needs at our hotel.

Managing requests from start to finish is your asset '" from reservations to understanding preferences, engaging in meaningful conversations, and ensuring seamless coordination of all related details.

If a couple mentions celebrating a wedding anniversary in Amsterdam, you extend warm congratulations and promptly arrange for a bottle of champagne in their room upon arrival.

Your meticulous notes in the system guarantee the front desk have precise instructions. Your approach is characterized by a genuine smile, boundless enthusiasm, and empathy, even when addressing concerns. There's no limit to your capabilities.

In addition, you will be:

- confirming and inputting all room reservations meticulously into our reservations system;
- taking charge of daily tasks, such as checking arrivals and reservations based on rate, market segment, payment method, notes, and traces;
- collaborating with the Front Office team to ensure they are well-informed, providing necessary details and ensuring all backups are attached in the daily folder for seamless operations.

Proud to present

Mövenpick:
the place to enjoy life.

Inside, we create a space for our guests to enjoy by relaxing at the bar with a delicious cocktail or a creamy cappuccino.

In our restaurants, you can discover the most delicious special dishes. We are originally from Switzerland, and we carry this luxurious gastronomic hospitality with us. 'Enjoying life to the fullest.' That is our mantra for our guests, but also for you as an employee.


And you provide that experience with an international team of seven colleagues in our beautiful 4-star hotel located in Amsterdam overlooking the river IJ.

With a beautiful atmosphere in our team, we help each other during busy moments so everything runs smoothly.

You will work in a hotel that works together with the Passenger Terminal Amsterdam, a total combined conference space of over 1900 m2, including 11 modern and spacious conference and directors' rooms.

Through the emergence of ijVENUES, Amsterdam's new exhibition centre, everything only becomes bigger and better.

On a lovely, sunny day, you can choose between a 10-minute walk or a 5-minute cycle ride from the central station.

Or you can hop on the tram from the other side of our hotel.

In short:
we have it all.
- 'œ'Our reservation team doesn't just book rooms; we create the stage for unforgettable moments._" '" Reservations supervisor Mövenpick

Don't work. Do what you love instead
Guest satisfaction is your full focus. For you, every request is different and unique. You take all requests seriously and find out the guest's needs. You know how to sell our products without being too obvious. Just subtle and pleasant for our guests. You do this using your enthusiasm, upselling, and negotiation skills. And your humour? You make good use of that when the situation calls for it. We enjoy having fun with our guests.

You must have:

- a positive attitude and a sincere passion for delivering outstanding customer service;
- a team player mindset, dedicated to fostering a positive and collaborative work environment;
- flexibility to work one Saturday per month.
- proficiency in both written and spoken English; knowledge of Dutch is an added advantage;
- familiarity with OPERA or other Property Management Systems would be a valuable asset.

We offer
Of course, we want you to have an optimal experience at Mövenpick.

That's why we are offering:
- a monthly gross salary of between €2.298 and €2.858 in accordance with scale 5 of the Collective Labour Agreement for the Dutch hospitality and catering industry;
- a contract of 38 hours per week;

  • 25 leave days and time off for any overtime;
- extra day off during your birthday month;
- a travel allowance above up to €200 per month, on the basis of the actual number of kilometres;
- a night-shift allowance of 20% and a Sunday allowance of 5%;
- pension contributions with the Horeca & Catering pension fund;
- national and international opportunities for growth, for instance towards the role of supervisor, and (cross) training opportunities;
- a uniform, laundry service and meals;
- discounts on rooms, food and drink at Mövenpick Hotels & Resorts, Accor & HR-Group hotels;
- enjoy an overnight stay with dinner and breakfast in the hotel where you work at with feel like a guest Mövenpick Experience;
- recruitment bonus for a new colleague;

  • 50% F&B discount at various hotels in Amsterdam;
- various staff outings.

This is the right time to say yes
Do you see it as a challenge to put a smile on the face of all guests visiting our ho
  • Reservations Agent

    2 maanden geleden


    Amsterdam, Noord-Holland, Nederland Quentin Hotel Amsterdam Voltijd

    Are you enthusiastic and dedicated to exceeding guest expectations?Then we are looking for youAt Quentin Hotels we try to create extraordinary experiences for our guests. We are looking for a motivated Reservations Agent who can help us achieve our goals.As a Reservations Agent, you (together with your team) are responsible for 11 hotels in Amsterdam,...

  • Reservations Agent

    4 weken geleden


    Amsterdam, Noord-Holland, Nederland Quentin Hotel Amsterdam Voltijd

    Are you enthusiastic and dedicated to exceeding guest expectations?Then we are looking for youAt Quentin Hotels we try to create extraordinary experiences for our guests. We are looking for a motivated Reservations Agent who can help us achieve our goals.As a Reservations Agent, you (together with your team) are responsible for 11 hotels in Amsterdam,...

  • Reservations Agent

    1 week geleden


    Amsterdam, Noord-Holland, Nederland YOTEL Amsterdam Voltijd

    We are looking for someone to join our Pre-Arrival Crew (our name for Reservations).The role of PAC Crew (Reservations Agent) working at YOTEL is one of continued development and never a dull day You will get to interact with our great guests before and during their stay, making sure their stay at YOTEL Amsterdam is seamless – making you very important to...

  • Reservations Agent

    1 week geleden


    Amsterdam, Noord-Holland, Nederland YOTEL Amsterdam Voltijd

    We are looking for someone to join our Pre-Arrival Crew (our name for Reservations).The role of PAC Crew (Reservations Agent) working at YOTEL is one of continued development and never a dull day You will get to interact with our great guests before and during their stay, making sure their stay at YOTEL Amsterdam is seamless - making you very important to us...

  • Reservations Agent

    2 maanden geleden


    Amsterdam, Noord-Holland, Nederland Quentin Hotel Amsterdam Voltijd

    Are you enthusiastic and dedicated to exceeding guest expectations?Then we are looking for you!At Quentin Hotels we try to create extraordinary experiences for our guests. We are looking for a motivated Reservations Agent who can help us achieve our goals.As a Reservations Agent, you (together with your team) are responsible for 11 hotels in Amsterdam,...

  • Reservations Agent

    4 weken geleden


    Amsterdam, Noord-Holland, Nederland Quentin Hotel Amsterdam Voltijd

    Are you enthusiastic and dedicated to exceeding guest expectations?Then we are looking for you!At Quentin Hotels we try to create extraordinary experiences for our guests. We are looking for a motivated Reservations Agent who can help us achieve our goals.As a Reservations Agent, you (together with your team) are responsible for 11 hotels in Amsterdam,...

  • Reservations Agent

    1 week geleden


    Amsterdam, Noord-Holland, Nederland Corendon Hotels & Resorts Netherlands Voltijd

    **_Wat is het voordeel voor mij?_**- Een fulltime salaris tussen de €2.250;- & €2.500;- per maand- Een unieke kans om deel uit te maken van een leuk, gezellig en enthousiast team;- Een stijlvolle, dynamische, internationale werkomgeving;- De mogelijkheden om je door te ontwikkelen;- Carrièremogelijkheden binnen de Corendon group;- Ruimte voor eigen...

  • Reservations Agent-

    1 week geleden


    Amsterdam, Noord-Holland, Nederland Adagio Amsterdam City South Voltijd

    Job Ref:INT20886Branch:Adagio Amsterdam City SouthLocation:Adagio Amsterdam City South, AmstelveenSalary/Benefits:CompetitiveContract type:Fixed TermHours:Full TimeHours per week:38Posted date:18/06/2024Closing date:19/08/2024Key Responsibilities:- Reservation Management: Process bookings, modifications, and cancellations accurately in the hotel reservation...

  • Reservations Manager

    1 week geleden


    Amsterdam, Noord-Holland, Nederland Cycas Hospitality Voltijd

    Reservations Manager Cycas Hospitality is a hotel management company that prides itself on making a difference by being different. Our vision is to be Europe's leading hotel company and every member of our team must play their part in delivering exceptional service to our guests, our owners, and our colleagues in order to achieve this. With a real focus on...


  • Amsterdam, Noord-Holland, Nederland Recolo Voltijd

    FunctieomschrijvingOver Recolo:Bij Recolo begrijpen we de waarde van het bieden vanuitzonderlijke service in de hospitalitysector en zijn we op zoekvoor een wereldberoemd 5-sterrenhotel in het hart van Amsterdamnaar een gepassioneerde Reservation Agent om ons team teversterken.Functieomschrijving:Als Reservation Agent speel je een cruciale rol in hetsucces...

  • Reservations Agent

    1 week geleden


    Amsterdam, Noord-Holland, Nederland Movenpick Hotel Amsterdam City Centre Voltijd

    At our large hotel and event venue in Amsterdam, the high level of service comes first. You are the first contact of our guests. Therefore, you make sure they feel welcome and look forward to their stay with us. At Mövenpick we make moments, do you?Be limitlessYou thrive on tailoring room experiences to guests' needs at our hotel. Managing requests from...

  • Reservations Agent

    1 week geleden


    Amsterdam, Noord-Holland, Nederland Mövenpick Hotels & Resorts Voltijd

    At our large hotel and event venue in Amsterdam, the high level of service comes first. You are the first contact of our guests. Therefore, you make sure they feel welcome and look forward to their stay with us. At Mövenpick we make moments, do you?Be limitlessYou thrive on tailoring room experiences to guests' needs at our hotel. Managing requests from...

  • Front Office

    1 week geleden


    Amsterdam, Noord-Holland, Nederland Valk Exclusief Voltijd

    **Introductie**:Als Front Office & Reservations Agent is geen dag hetzelfde Je begint je dag met een kop koffie, neemt de agenda door met je collega's en begint je shift Werk als Front Office & Reservations Agent bij Valk Exclusief Amsterdam Zuidas en til samen met toffe collega's de gastervaring naar the next level. Come join the...

  • Front office

    1 week geleden


    Amsterdam, Noord-Holland, Nederland Valk Exclusief Voltijd

    Beschrijving Jouw hart klopt sneller van hospitality. Over het in- en uitchecken van onze gasten hoeven wij jou natuurlijk niks meer te leren. Je weet als geen ander hoe je onze gasten gastvrij ontvangt en er als Front Office & Reservations Agent voor zorgt dat het hen aan niets ontbreekt. Draag samen met je collega's bij aan de gezellige sfeer door; ...

  • Front Office Agent

    1 week geleden


    Amsterdam, Noord-Holland, Nederland Motel One Amsterdam Voltijd

    Front Office AgentMotel One AmsterdamPermanent employmentPart time (20.0 hours/week)Front Officeavailable on short noticeWhat you should bringIf you're good at giving people a warm welcome, enjoy hosting and have a passion for the hotel industry, then you've come to the right place. We would also expect you to enjoy working in multicultural teams and be...

  • Guest Relations Agent

    1 week geleden


    Amsterdam, Noord-Holland, Nederland Room Mate Aitana Voltijd

    Room Mate Hotels () is a Spanish hotel chain that has 2 hotels in the Netherlands (Amsterdam and Rotterdam), as well as hotels in major cities in Spain, Italy and Turkey. We believe that staying with a friend is the best way to travel and we want our guests to feel the same. We are growing fast, and will soon have a presence in most major cities.Room Mate...

  • Front Office

    1 week geleden


    Amsterdam, Noord-Holland, Nederland Valk Exclusief Voltijd

    BeschrijvingJouw hart klopt sneller van hospitality. Je bent een expert in het in- en uitchecken van gasten. Als Front Office & Reservations Agent zorg je voor een gastvrije ontvangst en dat het onze gasten aan niets ontbreekt. Draag bij aan de gezellige sfeer door:Perfect verwerken van hotel- en tafelreserveringenJouw incheck praatje aan te passen aan het...


  • Amsterdam, Noord-Holland, Nederland Motel One Amsterdam Voltijd

    Front Office AgentMotel One AmsterdamPermanent positionFull-time roleFront OfficeImmediate availabilityWhat we are looking forIf you excel at providing a friendly reception, love being a host, and have a deep interest in the hospitality sector, this is the perfect opportunity for you. We also value individuals who thrive in diverse teams and are willing to...

  • Guest Relations Agent

    1 maand geleden


    Amsterdam, Noord-Holland, Nederland Room Mate Aitana Voltijd

    Room Mate Hotels (www.room-matehotels.com) is a Spanish hotel chain that has 2 hotels in the Netherlands (Amsterdam and Rotterdam), as well as hotels in major cities in Spain, Italy and Turkey. We believe that staying with a friend is the best way to travel and we want our guests to feel the same. We are growing fast, and will soon have a presence in most...

  • Guest Relations Agent

    4 weken geleden


    Amsterdam, Noord-Holland, Nederland Room Mate Aitana Voltijd

    Room Mate Hotels (www.room-matehotels.com) is a Spanish hotel chain that has 2 hotels in the Netherlands (Amsterdam and Rotterdam), as well as hotels in major cities in Spain, Italy and Turkey. We believe that staying with a friend is the best way to travel and we want our guests to feel the same. We are growing fast, and will soon have a presence in most...