Chief Operating Officer
2 weken geleden
** Please note this role is not working directly for Keensight Capital ***
RAM Infotechnology ("RAM") is a cornerstone of the Dutch healthcare IT landscape, with a rich history dating back to 1993. Headquartered in Utrecht, Netherlands, we're a trusted partner for medium and large healthcare organizations across both care and cure segments. Our team of over 300 passionate individuals is dedicated to delivering exceptional IT solutions that empower healthcare professionals to deliver the best possible care.
In April 2021, Keensight Capital, a renowned Pan-European growth investor with a proven track record of scaling international technology businesses, joined our journey. This strategic partnership solidified our position as an independent leader in the Dutch healthcare IT market, allowing us to fuel further growth and innovation.
Leading the Charge: The Chief Operating Officer Opportunity
As a result of our ongoing success, we're seeking a visionary Chief Operating Officer (COO) to join our executive leadership team and report directly to the CEO. In this pivotal role, you'll play a key role in shaping the future, driving operational excellence, and ensuring we continue to deliver exceptional value to our healthcare clients.
Who You Are (Proven Track Record Essential)
- Thrived in a leadership role within a modern, technology-focused MSP (or similar) environment.
- Customer-centric leader with a proven record of building long-lasting relationships with clients.
- Inspiring people leader, empowering diverse teams to achieve performance goals and drive innovation.
- Deep understanding of IT infrastructure management, cloud services, and cybersecurity (customer delivery and support perspective).
- Champion of automation, demonstrably leading the implementation and optimization of an advanced support centre.
- Deep experience managing the entire technology delivery process, from requirements gathering to solution design and delivery.
- Proven experience building and running a Project Management Office (PMO) in a complex IT environment.
- Strategic thinker with a proven record of developing and implementing operational plans for growth, profitability, and excellence.
Thriving at RAM Infotechnology: Architecting Operational Excellence
- Operational Leadership: Provide strategic direction to streamline operations, optimize processes, and foster open communication and continuous improvement.
- Technology Delivery Precision: Oversee exceptional technology delivery processes, ensuring client needs are understood, customized IT solutions are delivered with precision and continuous collaborative dialogue is maintained with healthcare partners.
- Change Champion: Drive change and champion organizational initiatives, ensuring alignment with strategic objectives and goals.
- Building Enduring Client Relationships: Build and maintain strong relationships with key healthcare clients, ensuring high levels of satisfaction and retention through exceptional onboarding, delivery, and technical support services.
- Unwavering Commitment to Quality: Establish and maintain rigorous technical and service baseline standards for solutions and customer support, implementing robust quality assurance processes to consistently deliver on client expectations.
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