Customer Service Expert

1 week geleden

Amsterdam, Noord-Holland, Nederland Sumup Voltijd

Who we are:

At SumUp, we are committed to supporting small businesses worldwide by simplifying their operations and helping them thrive. Our goal as a global FinTech company is to establish the leading international card acceptance brand, and we are well on our way with small businesses in over 33 countries trusting SumUp for their payments. To achieve this, we are assembling a fantastic team dedicated to each other and our clients. You could be the connection we need to expand card acceptance to a broader audience.

We are dedicated to our clients and aim to provide them with the best possible experience using our solutions, enabling them to focus on growing their businesses while accepting electronic payments. In the role of customer support, you are not only the face of SumUp to our clients but also shape their interaction with us by offering exceptional guidance in overcoming any issues they encounter with SumUp products and services.

What you'll be doing in this position:

  • You represent our company – the direct line to our customers
  • You assist our Dutch-speaking customers through phone, email, chat, and social media
  • You proficiently support our merchants with any questions or needs regarding our product and service
  • You actively contribute to enhancing all customer-related processes to continuously improve merchant satisfaction
  • You collaborate closely with other departments such as Sales and Marketing
  • You are part of a diverse and multilingual team

You'll be great for this position if:

  • You possess strong language skills in Dutch and English - knowledge of other European languages would be a bonus
  • You enjoy engaging with customers, displaying patience and a relaxed attitude
  • Providing excellent and customer-oriented service is your top priority
  • You are inquisitive and persistent in resolving issues
  • You are well-organized and can stay calm even in challenging situations

Why you should join SumUp

  • Family-like environment, flat organization structure, small teams, fixed working hours
  • Transportation Allowance
  • Company Pension
  • Daily team lunch

This job is on-site.

About SumUp

We celebrate the everyday hero.

Small business owners are central to our mission, so we develop effective and user-friendly financial solutions to support their operations. With a founder's mindset and a focus on teamwork, our diverse teams across Europe, South America, and the United States collaborate to ensure that our partnered small business owners can thrive in doing what they love.

SumUp is an Equal Employment Opportunity employer that actively seeks and hires a diverse workforce. Hiring decisions at SumUp are not influenced by race, color, religion, nationality, gender, sexual orientation, disability, age, or any other protected criteria. SumUp is committed to maintaining a safe and healthy work environment and strictly prohibits all forms of harassment.

SumUp does not accept unsolicited resumes from any channel other than directly from candidates.

Job Application Tip

We acknowledge that candidates often feel the need to fulfill % of job requirements before applying. However, please remember this is a guideline. If you don't meet every criterion, it's perfectly fine as it indicates room for growth and advancement in your career at SumUp.

  • Customer Success Expert

    1 week geleden

    Amsterdam, Noord-Holland, Nederland Centre People Appointments Ltd. Voltijd

    HN45624TYPE:Full-time role, initially 1 year contract (potential to become permanent)SALARY:Up to €60K includes holiday allowance and bonusSTART:ASAPLOCATION:Amsterdam, The Netherlands (1 day at Schiphol airport, 1 day at their office in Amsterdam, hybrid working is available)Customer Success Expert RESPONSIBILITY: Support setting up the service at the new...

  • Customer Journey Expert

    1 dag geleden

    Amsterdam, Noord-Holland, Nederland ING Voltijd

    Customer Journey Expert (Product manager) – Product Area Cash PoolAs a Customer Journey Expert/ Product Manager you will contribute to BMG becoming the bank which provides top notch services and products for our customers in Netting and Cash Pool. Together with the Product Owner, you lead and manage the end-to-end customer journeys from design to...

  • Customer Journey Expert

    1 week geleden

    Amsterdam, Noord-Holland, Nederland ING Voltijd

    Do you want to work at a department with a strong sense of purpose? ING is looking for a Product manager | Fraud NL Authentication & Consent. The team The ING Fraud department plays a crucial role in enabling society to do banking in a safe way. We are dedicated to protecting our customers' financials by being at the forefront of fighting fraud. As part...

  • Customer Journey Expert

    1 maand geleden

    Amsterdam, Noord-Holland, Nederland ING Voltijd

    The ING Fraud department plays a crucial role in enabling society to do banking in a safe way. We are dedicated to protecting our customers' financials by being at the forefront of fighting fraud. As part of our mission, we strive to prevent and detect fraud in order to safeguard our customers and ensure the safety and ease of use of our products.The teamOur...

  • Customer Journey Expert

    3 weken geleden

    Amsterdam, Noord-Holland, Nederland ING Voltijd

    The ING Fraud department plays a crucial role in enabling society to do banking in a safe way. We are dedicated to protecting our customers' financials by being at the forefront of fighting fraud. As part of our mission, we strive to prevent and detect fraud in order to safeguard our customers and ensure the safety and ease of use of our products.The teamOur...

  • Customer Journey Expert

    1 week geleden

    Amsterdam, Noord-Holland, Nederland ING Voltijd

    The ING Fraud department plays a crucial role in enabling society to do banking in a safe way. We are dedicated to protecting our customers' financials by being at the forefront of fighting fraud. As part of our mission, we strive to prevent and detect fraud in order to safeguard our customers and ensure the safety and ease of use of our products. The...

  • Customer Journey Expert

    1 week geleden

    Amsterdam, Noord-Holland, Nederland ING Voltijd

    Customer Journey Expert (Product manager) – Product Area Payments As a Customer Journey Expert/ Product Manager you will contribute to BMG becoming the bank which provides top notch services and products for our customers in Netting and Cash Pool. Together with the Product Owner, you lead and manage the end-to-end customer journeys from design to...

  • Customer Journey Expert Representation Management:

    1 week geleden

    Amsterdam, Noord-Holland, Nederland ING Voltijd

    Customer Journey Expert Representation management: design and delivery of customer data services for global use (bridging 'Business' & 'Tech') (GJA Role Customer Journey Expert Universal IV)Are you up for the challenge?The MissionOur tribe Global Customer Data Management (GCDM) contributes to the ING strategy by delivering customer data services which can...

  • Customer Journey Expert

    1 maand geleden

    Amsterdam, Noord-Holland, Nederland ING Voltijd

    The ING Fraud department plays a crucial role in enabling society to do banking in a safe way. We are dedicated to protecting our customers' financials by being at the forefront of fighting fraud. As part of our mission, we strive to prevent and detect fraud in order to safeguard our customers and ensure the safety and ease of use of our products. The...

  • Customer Journey Expert

    1 week geleden

    Amsterdam, Noord-Holland, Nederland ING Voltijd

    The ING Fraud department plays a crucial role in enabling society to do banking in a safe way. We are dedicated to protecting our customers' financials by being at the forefront of fighting fraud. As part of our mission, we strive to prevent and detect fraud in order to safeguard our customers and ensure the safety and ease of use of our products. The...

  • Customer Journey Expert

    3 weken geleden

    Amsterdam, Noord-Holland, Nederland ING Voltijd

    The ING Fraud department plays a crucial role in enabling society to do banking in a safe way. We are dedicated to protecting our customers' financials by being at the forefront of fighting fraud. As part of our mission, we strive to prevent and detect fraud in order to safeguard our customers and ensure the safety and ease of use of our products. The...

  • Customer Journey Expert

    1 dag geleden

    Amsterdam, Noord-Holland, Nederland ING Voltijd

    As a Customer Journey Expert/ Product Manager you will contribute to BMG becoming the bank which provides top notch services and products for our customers in Netting and Cash Pool. Together with the Product Owner, you lead and manage the end-to-end customer journeys from design to development and implementations in this field. The core in these journeys is...

  • Customer Journey Expert

    1 maand geleden

    Amsterdam, Noord-Holland, Nederland ING Voltijd

    CTO Payments & Settlement Services (PSS) is looking for a Customer Journey Expert (CJE) to strengthen the Swift Services capability in ING. As a Customer Journey Expert, you will be working with a strong focus on fulfilling the role of a squad master in the Swift services area.Your TeamYou will join our Business Squad, a team of CJE's responsible for...

  • Customer Journey Expert

    3 weken geleden

    Amsterdam, Noord-Holland, Nederland ING Voltijd

    CTO Payments & Settlement Services (PSS) is looking for a Customer Journey Expert (CJE) to strengthen the Swift Services capability in ING. As a Customer Journey Expert, you will be working with a strong focus on fulfilling the role of a squad master in the Swift services area.Your TeamYou will join our Business Squad, a team of CJE's responsible for...

  • Customer Journey Expert

    1 week geleden

    Amsterdam, Noord-Holland, Nederland Qualogy Voltijd

    Waarom Werken bij Qualogy? Aantrekkelijk bonussysteem Direct een vast contract als ITconsultant Inspirerende interim ITopdrachten 9917 For our client we are looking for a Customer Journey Expert (Payments, Banking)The department is looking for a Customer Journey Expert to strengthen the Payments Order Management capabilities in our client. The opportunity is...

  • Customer Journey Expert

    1 week geleden

    Amsterdam, Noord-Holland, Nederland ING Voltijd

    Lending is critical for our business banking customers to operate and grow. Granting loans is however not sufficient. We also must ensure customers are able and willing to pay back. Within the cluster Credit Monitoring and Problem Loan Management , this is what drives us. Our aim is to help customers stay financially fit while enabling ING to stay in...

  • Customer Journey Expert

    1 week geleden

    Amsterdam, Noord-Holland, Nederland Brunel Nederland B.V. Voltijd

    Als Customer Journey Expert ben je verantwoordelijk voor het begrijpen, analyseren en verbeteren van de klantreis. Je zult samenwerken met verschillende teams om de klantinteracties over alle kanalen te begrijpen en te optimaliseren, met als doel een optimale klantervaring te bieden.Je belangrijkste taken omvatten:- Het in kaart brengen van de volledige...

  • Senior Payments Customer Journey Expert

    16 uur geleden

    Amsterdam, Noord-Holland, Nederland ING Voltijd

    ING's Payment and Settlement Services ("PSS") aims to further mature, develop and expand ING's state of the art payments platforms and settlements services. The PSS focusses on delivering payments and settlement services, meeting the expectations of ING's business lines and beyond, whilst ensuring the basics: safe, secure, compliant, and reliable. The PSS is...

  • Customer Journey Expert

    3 weken geleden

    Amsterdam, Noord-Holland, Nederland ING Voltijd

    We are looking for an experienced product manager with strong IT-delivery experience and a solid eye for details, who is willing to take ownership and contribute to improving the web, app and employee experience for our processes. It's an exciting and challenging time to join the Customer Data domain. The next years, bold steps are to be made in moving our...

  • Customer Journey Expert

    4 weken geleden

    Amsterdam, Noord-Holland, Nederland ING Voltijd

    We are looking for an experienced product manager with strong IT-delivery experience and a solid eye for details, who is willing to take ownership and contribute to improving the web, app and employee experience for our processes. It's an exciting and challenging time to join the Customer Data domain. The next years, bold steps are to be made in moving our...