Customer Quality
4 weken geleden
- Take customer Quality and Complaint handling to the next level
- A lot of responsibility and freedom to act
Description
- Perform root cause analysis with the investigation team
- Define and report CAPAs and clos complaint in time and full
- Optimize the complaints process
- Drive digitalization and automation, reducing manual activities
- Performance management by analysing complaint KPIs and verify effectiveness of CAPAs
- Initiate and implement structural quality improvements for the products, services or customer experience
- Reporting on complaints in annual complaint review report and management review
- Responding to customer related questionnaires and questions related to quality of products and services
- Acting as a Business Partner for Sales department
- General support of the Customer QA & ESG Director
Job Offer
- International working environment
- Continuous learning and development opportunity
- Excellent package (75-100K)
- 15% Bonus
- Travel reimbursement
- A flat organisation structure with short communication lines
- Hybrid way of working (Home office and office combination)
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