Customer Service Representative

2 weken geleden

Amsterdam, Nederland Page Personnel Voltijd
  • Opportunity to work in a fast-growing international company
  • Opportunities for professional growth and development
Over onze klantOur client is a prominent international e-commerce retailer, catering to a diverse global customer base. Renowned for its extensive product offerings and seamless online shopping experience, our client stands at the forefront of the digital retail industry. With a commitment to innovation and customer satisfaction, our client continues to redefine the way people shop online.Functieomschrijving
  • Respond promptly and professionally to customer inquiries via phone, email, and chat in the German language.
  • Identify and assess customers' needs to achieve satisfaction, proactively offering solutions and recommendations when necessary.
  • Handle and resolve customer complaints in a calm and courteous manner, aiming for first-contact resolution whenever possible.
  • Maintain accurate records of customer interactions and transactions, documenting details of inquiries, complaints, and actions taken.
  • Collaborate with other team members and departments to escalate and resolve complex issues in a timely manner.
  • Stay up-to-date on company products, services, and policies to provide accurate information to customers.
  • Uphold company standards of customer service excellence and professionalism at all times.
  • Contribute to the continuous improvement of processes and procedures to enhance the customer experience.
Profiel
  • Fluent in both written and spoken German, with excellent communication skills.
  • Proficient in English to communicate effectively with colleagues and management.
  • Previous experience in customer service or a related field is preferred.
  • Strong problem-solving skills with the ability to think quickly and creatively to resolve issues.
  • Excellent interpersonal skills with a customer-focused approach.
  • Ability to work independently as well as part of a team in a fast-paced environment.
  • Strong attention to detail and organizational skills.
Aanbod
  • Competitive salary and benefits package.
  • Opportunities for professional growth and development.
  • Supportive and inclusive workplace culture.
  • Employee discounts and perks.
  • Daily lunches and premium coffee.
  • Prime location in the heart of Amsterdam.
  • A dynamic team committed to excellence.
Consultant: Gvantsa PurtseladzeVacature referentie: JN

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