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Operations Engineer
5 dagen geleden
At Deftpower, we owe our success to the efficiency of our organizational processes. To help maintain and grow this standard, we’re seeking an operations manager to oversee daily activities. As an ideal candidate, you’ll have a sharp business mind and a deep understanding of the needs and character of our customers and partners. You will be an important link between our sales and IT teams and help our clients achieve their goals. Additionally, you’ll contribute to develop and maintain an environment of trust, diversity, and inclusion within our team. Here are your responsibilities:1. Operational Efficiency
- Based on your critical thinking and focus on problem solving, help us develop the efficiency of organizational processes and procedures to enhance and sustain the organization’s internal capacity.
- Set clear expectations and success metrics, ensuring customers understand the value of the product or service.
- Serve as the main point of contact for customer inquiries, troubleshooting issues, and providing timely resolutions.
- Collaborate with internal teams to address technical challenges and ensure customer satisfaction.
- Regularly engage with customers to assess satisfaction levels, identify opportunities for improvement, and address concerns proactively.
- Gather customer feedback on our SaaS platform and convey insights to the product development team for continuous improvement.
- Maintain constant communication with management, staff, and vendors to ensure proper operations of the organization.
- Stay informed about industry trends and customer needs, contributing to the enhancement of our EV charging solutions.
- Work closely with the sales team to identify upsell opportunities and contribute to the renewal of customer subscriptions.
- Collaborate with customers to understand their evolving needs and propose additional services or features to enhance their experience.
- Bachelor's degree in Business Administration, IT, Computer Science or a related field.
- Understanding of how IT teams operate and basic code reading skills (C# and SQL)
- Proven experience in operations, preferably in a SaaS environment.
- Excellent communication and interpersonal skills.
- Strong problem-solving abilities and attention to detail.
- Ability to manage multiple customer relationships simultaneously.
- Familiarity with IT support tools like Grafana, Application Insights and servicedesk tooling like FreshDesk.
- You are an EU citizen and reside near Berlin or Arnhem. This is not a remote position.
- Optional ESOP shares.
- Exposure to our partners and clients in the energy, automotive, and financial industries.
- A steep learning curve as you embark on an adventure with us in our fast-growing compa
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Operations Engineer
2 weken geleden
Arnhem, Gelderland, Nederland werken op IPKW VoltijdCome join Deftpower as a Operations Engineer and help Deftpower grow Read the vacany hereFunctieFor this position, it is important that you are from the EU (Deftpower is not acknowledged referent) and therefore have a work permit to work in the Netherlands or Germany.As Operations engineer you wil
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Operations Engineer
2 maanden geleden
Arnhem, GE, Gelderland, Nederland werken op IPKW VoltijdCome join Deftpower as a Operations Engineer and help Deftpower grow! Read the vacany here!FunctieFor this position, it is important that you are from the EU (Deftpower is not acknowledged referent) and therefore have a work permit to work in the Netherlands or Germany.As Operations engineer you wil
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Operations Engineer
2 maanden geleden
Arnhem, Gelderland, Nederland werken op IPKW VoltijdCome join Deftpower as a Operations Engineer and help Deftpower grow! Read the vacany here!FunctieFor this position, it is important that you are from the EU (Deftpower is not acknowledged referent) and therefore have a work permit to work in the Netherlands or Germany.As Operations engineer you will be monitoring and control the daily operations of our...
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Operations Engineer
2 weken geleden
Arnhem, Gelderland, Nederland werken op IPKW VoltijdCome join Deftpower as a Operations Engineer and help Deftpower grow Read the vacany hereFunctieFor this position, it is important that you are from the EU (Deftpower is not acknowledged referent) and therefore have a work permit to work in the Netherlands or Germany.As Operations engineer you will be monitoring and control the daily operations of our...
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Arnhem, Gelderland, Nederland Werken Op IPKW VoltijdCome join Deftpower as a Operations Engineer and help Deftpower grow Read the vacany hereFunctie For this position, it is important that you are from the EU (Deftpower is not acknowledged referent) and therefore have a work permit to work in the Netherlands or Germany.As Operations engineer you will be monitoring and control the daily operations of our...
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Arnhem, GE, Gelderland, Nederland werken op IPKW VoltijdTake a look at this awesome vacancy at Deftpower in Arnhem! EV is taking over, join us!FunctieFor this position, it is important that you are from the EU (Deftpower is not acknowledged referent) and therefore have a work permit to work in the Netherlands or Germany.At Deftpower, we owe our success t