Guest Service Supervisor

3 weken geleden

Schiphol, Haarlemmermeer, Nederland Hilton Amsterdam Airport Schiphol Voltijd

A Guest Service Supervisor with Hilton Amsterdam Airport Schiphol supervises Reception operations to ensure consistently-delivered exceptional customer service to Guests, especially as service affects the information provided by Team Members to assist with Guest enquiries.


What will it be like to work for this Hilton Brand?

One of the most recognized names in the industry, Hilton Hotels & Resorts offers travelers a world of authentic experiences. The brand continues to be the innovative, forward-thinking global leader of hospitality. With products and services that meet the needs of tomorrow's savvy global travelers, we shape experiences in which every Guest feels cared for, valued, and respected.


If you understand the importance of upholding a brand’s reputation and value the effort it takes to provide a globally recognized hospitality experience, you may be just the person we are looking for to work as a Team Member with Hilton Hotels & Resorts. Because it’s with Hilton Hotels & Resorts where we promise an exceptional Guest experience every time.


What will I be doing?

As Guest Service Supervisor, you will supervise Reception operations to ensure consistently-delivered exceptional customer service to Guests, especially as service affects the information provided by Team Members to assist with Guest enquiries. The Guest Service Supervisor interacts with Guests and contributes to the first impressions of our Guests and, therefore, must perform the following tasks to the highest standards:


  • We do not sell no and treat every request in a positive and efficient manner
  • Supervise accurate and efficient Reception operations including check in/out procedures
  • Support Team Members in handling Guest requests and enquires to ensure a positive outcome
  • Maintain a good relationship and communication style with colleagues
  • Ensure a consistent, high level of customer service
  • Brief your team on any events or VIP guests in the hotel that day
  • Drive sales revenues and promote hotel services and facilities for up-selling opportunities
  • Understand and apply correct procedures regarding the acceptance of foreign currencies, credit cards and cash in accordance with the hotel credit policy
  • Monitor the appearance, standards and performance of the Front Office Team with an emphasis on training and teamwork
  • Ensure Team Members have current knowledge of all room categories, room rates, packages, promotions, local area and other general product knowledge necessary to perform their duties
  • Demonstrate positive leadership characteristics to inspire Team Members to meet and exceed standards
  • Act in accordance with the front of house equipment and the property management systems
  • Carry out shift handovers and brief team members as required
  • Follow Hilton’s brand standards


What are we looking for?

Guest Service Supervisors serving Hilton Worldwide Brand hotels and vacations are always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviors, skills, and values that follow:


  • Previous experience in 4-5 star hotel environment and in the Front Office
  • Flexibility and adaptability to work every shift (morning, evening, night)
  • Previous supervisory experience in same role
  • Positive attitude and strong communication skills
  • Committed to delivering a high level of customer service
  • Excellent grooming standards
  • Ability to work on your own or as part of a team
  • Competent level of IT proficiency
  • Fluent in English verbal and writing; Dutch is an advantage
  • In the possession of a valid residence and working permit for the Netherlands


What benefits will I receive?

Your benefits will include a competitive starting salary and holiday entitlement. As an employee you will become a member of the The Hilton Club which provides reduced hotel room rates in our hotels worldwide, plus discounts on products and services offered by Hilton Worldwide and its partners. We look forward to explaining in detail the range of excellent benefits that you would expect from a global hotel organization like Hilton Worldwide, which provides reduced hotel room rates in our hotels worldwide, plus discounts on products and services offered by Hilton Worldwide and its partners. We look forward to explaining in detail the range of excellent benefits that you would expect from a global hotel organization like Hilton Worldwide.

  • Food & Beverage Supervisor

    2 weken geleden

    Schiphol-Rijk, Haarlemmermeer, Nederland Radisson Blu Hotel Amsterdam Airport Voltijd

    Do you have an appetite for all things Food & Beverage? Are you as keen as mustard where service is concerned, whilst ensuring back of house is in order - whether it be a plate full of numbers, setting a rota or laying the table for a successful team? Then why not come and join us at the Radisson Hotel Group to Make Every Moment Matter! where our guests can...

  • Food & Beverage Supervisor - COMMUNE

    1 maand geleden

    Schiphol, Haarlemmermeer, Nederland Sheraton Amsterdam Airport Hotel & Conference Center Voltijd

    The Commune restaurant is designed upon our hotel brand vision; The World’s Gathering Place. It’s the place around the Amsterdam Schiphol airport where guest come to work, meet, and relax, featuring a local and veg-forward menu. We are seeking for a passionate supervisor with a background in restaurant management, to join our team (full-time). Main...

  • Food & Beverage Supervisor - COMMUNE

    3 weken geleden

    Schiphol, Haarlemmermeer, Nederland Sheraton Amsterdam Airport Hotel & Conference Center Voltijd

    The Commune restaurant is designed upon our hotel brand vision; The World’s Gathering Place. It’s the place around the Amsterdam Schiphol airport where guest come to work, meet, and relax, featuring a local and veg-forward menu. We are seeking for a passionate supervisor with a background in restaurant management, to join our team (full-time). Main...

  • Front Office Supervisor

    4 weken geleden

    Schiphol-Rijk, Haarlemmermeer, Nederland Radisson Blu Hotel Amsterdam Airport Voltijd

    Does the challenge of running our Front Office shift make your heart beat faster? Can you balance executing and delivering the masterplan on guest experience, safety and security of our hotel and employee experience? Then why not come and join us at the Radisson Hotel Group to Make Every Moment Matter! Radisson Blu Hotel Amsterdam Airport is a true icon...

  • Front Office Supervisor

    3 weken geleden

    Schiphol-Rijk, Haarlemmermeer, Nederland Radisson Blu Hotel Amsterdam Airport Voltijd

    Does the challenge of running our Front Office shift make your heart beat faster? Can you balance executing and delivering the masterplan on guest experience, safety and security of our hotel and employee experience? Then why not come and join us at the Radisson Hotel Group to Make Every Moment Matter! Radisson Blu Hotel Amsterdam Airport is a true icon...

  • Food & Beverage Supervisor - Stripes

    1 maand geleden

    Schiphol, Haarlemmermeer, Nederland Sheraton Amsterdam Airport Hotel & Conference Center Voltijd

    The Stripes Restaurant is the only upscale dining experience inside Schiphol Airport. We feature a menu focused on grill dishes from the famous Josper Grill, inspired by the Dutch culture an sceneries. The Stripes restaurant is part of the Atrium, which also includes room service and The Gate bar. We offer a 24 hour in room dining service, open all seven...

  • Food & Beverage Supervisor - Stripes

    3 weken geleden

    Schiphol, Haarlemmermeer, Nederland Sheraton Amsterdam Airport Hotel & Conference Center Voltijd

    The Stripes Restaurant is the only upscale dining experience inside Schiphol Airport. We feature a menu focused on grill dishes from the famous Josper Grill, inspired by the Dutch culture an sceneries. The Stripes restaurant is part of the Atrium, which also includes room service and The Gate bar. We offer a 24 hour in room dining service, open all seven...

  • Food & Beverage Supervisor - BANQUETS

    2 weken geleden

    Schiphol, Haarlemmermeer, Nederland Sheraton Amsterdam Airport Hotel & Conference Center Voltijd

    Sheraton Amsterdam Airport Hotel & Conference Center features 32 event rooms of various sizes, and is an ideal meeting place near Schiphol Airport. For the organization of all rooms, we are seeking for a passionate supervisor with a background in banquets management, to join our team (full-time). Good to know! Our banquets team operates mainly on the...

  • Front Office Supervisor

    1 maand geleden

    Schiphol, Haarlemmermeer, Nederland Ibis Styles Amsterdam Airport Voltijd

    GREEN | GENUINE | CONNECTING Ibis Styles Amsterdam Airport is now recruiting for a Front Office SupervisorAre YOU ready for your next step?Would you like to be part of a young, interactive and bustling team and environment? Ibis Styles Amsterdam Airport is now recruiting a Front Office Supervisor. For this position the hotel is currently seeking responsible...

  • Front Office Supervisor

    3 weken geleden

    Schiphol, Haarlemmermeer, Nederland Ibis Styles Amsterdam Airport Voltijd

    GREEN | GENUINE | CONNECTING Ibis Styles Amsterdam Airport is now recruiting for a Front Office SupervisorAre YOU ready for your next step?Would you like to be part of a young, interactive and bustling team and environment? Ibis Styles Amsterdam Airport is now recruiting a Front Office Supervisor. For this position the hotel is currently seeking responsible...

  • Room Service Attendant

    1 maand geleden

    Schiphol, Haarlemmermeer, Nederland Sheraton Amsterdam Airport Hotel & Conference Center Voltijd

    At the Sheraton Amsterdam Airport Hotel & Conference Center, we are recruiting for an enthusiastic candidate for the position of room service attendant. We offer a 24 hour in room dining service, open all seven days of the week. Main responsibilities:Taking orders through telephone conversations with full knowledge of all menu items.Up-selling all menu items...

  • Room Service Attendant

    3 weken geleden

    Schiphol, Haarlemmermeer, Nederland Sheraton Amsterdam Airport Hotel & Conference Center Voltijd

    At the Sheraton Amsterdam Airport Hotel & Conference Center, we are recruiting for an enthusiastic candidate for the position of room service attendant. We offer a 24 hour in room dining service, open all seven days of the week. Main responsibilities:Taking orders through telephone conversations with full knowledge of all menu items.Up-selling all menu items...

  • Stage Housekeeping Supervisor

    1 maand geleden

    Schiphol, Haarlemmermeer, Nederland Hilton Amsterdam Airport Schiphol Voltijd

    Trainee Housekeeping Supervisor!Kun jij verantwoordelijkheid nemen en een team aansturen? En word jij er blij van wanneer je samen met ons team dagelijks zorgt voor super schone hotelkamers voor de gasten van Hilton Amsterdam Airport Schiphol? Dan ben jij waarschijnlijk onze nieuwe Trainee Housekeeping Supervisor. Je hoeft alleen nog maar te solliciteren!Wat...

  • Stage Housekeeping Supervisor

    3 weken geleden

    Schiphol, Haarlemmermeer, Nederland Hilton Amsterdam Airport Schiphol Voltijd

    Trainee Housekeeping Supervisor!Kun jij verantwoordelijkheid nemen en een team aansturen? En word jij er blij van wanneer je samen met ons team dagelijks zorgt voor super schone hotelkamers voor de gasten van Hilton Amsterdam Airport Schiphol? Dan ben jij waarschijnlijk onze nieuwe Trainee Housekeeping Supervisor. Je hoeft alleen nog maar te solliciteren!Wat...

  • Food & Beverage Server Fine Dining - Stripes

    1 maand geleden

    Schiphol, Haarlemmermeer, Nederland Sheraton Amsterdam Airport Hotel & Conference Center Voltijd

    The Stripes Restaurant is the only upscale dining experience inside Schiphol Airport. We feature a menu focused on grill dishes from the famous Josper Grill, inspired by the Dutch culture an sceneries. We are recruiting for a passionate hostess with a background in the hospitality industry, to join our team. Supervisor main responsibilities:You are...

  • Food & Beverage Server Fine Dining - Stripes

    3 weken geleden

    Schiphol, Haarlemmermeer, Nederland Sheraton Amsterdam Airport Hotel & Conference Center Voltijd

    The Stripes Restaurant is the only upscale dining experience inside Schiphol Airport. We feature a menu focused on grill dishes from the famous Josper Grill, inspired by the Dutch culture an sceneries. We are recruiting for a passionate hostess with a background in the hospitality industry, to join our team. Supervisor main responsibilities:You are...

  • Front Office Receptionist

    1 maand geleden

    Schiphol-Rijk, Haarlemmermeer, Nederland Radisson Blu Hotel Amsterdam Airport Voltijd

    Can you be our guests’ superhero? Is guest service your ultimate passion? Then why not come and join us at the Radisson Hotel Group to Make Every Moment Matter! where our guests can relax and enjoy the experience! Our first class Front Office Team is the heart of the house, providing a warm welcome and happy smile and where we strive to deliver a...

  • Front Office Receptionist

    3 weken geleden

    Schiphol-Rijk, Haarlemmermeer, Nederland Radisson Blu Hotel Amsterdam Airport Voltijd

    Can you be our guests’ superhero? Is guest service your ultimate passion? Then why not come and join us at the Radisson Hotel Group to Make Every Moment Matter! where our guests can relax and enjoy the experience! Our first class Front Office Team is the heart of the house, providing a warm welcome and happy smile and where we strive to deliver a...

  • Trainee F&B Supervisor

    1 week geleden

    Schiphol, Haarlemmermeer, Nederland Hilton Amsterdam Airport Schiphol Voltijd

    Kun jij verantwoordelijkheid nemen en een team aansturen? En kun jij samen met ons team zorgen voor unieke evenementen en conferenties in onze Banquet & Events afdeling en heerlijke gerechten en drankjes in Bowery Restaurant van Hilton Amsterdam Airport Schiphol? Dan ben jij waarschijnlijk onze nieuwe Food & Beverage Supervisor Trainee. Je hoeft alleen nog...

  • Food & Beverage Attendant - COMMUNE

    1 maand geleden

    Schiphol, Haarlemmermeer, Nederland Sheraton Amsterdam Airport Hotel & Conference Center Voltijd

    The Commune restaurant is designed upon our hotel brand vision; The World’s Gathering Place. It’s the place around the Amsterdam Schiphol airport where guest come to work, meet, and relax, featuring a local and veg-forward menu. We are seeking for a passionate F&B attendant with a background in the hospitality industry, to join our dynamic team. F&B...