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End User Support Specialist
1 maand geleden
Job Summary
Our client is seeking an End User Support Specialist to be part of a growing and exciting team. This role will integrate, test, distribute, and support client applications and operating system software for our client’s endpoint environment. The ideal candidate will have a solid understanding and experience in endpoint engineering and be able to perform in compliance with policy guidelines and within timeframes as defined in the team’s SLAs and or project requirements.
An End User Support Specialist is responsible for the on-premises/cloud management solution to manage desktops, laptops, and mobile devices on the network or internet-based. This role will work with cloud-enabled solutions like Intune, Azure Active Directory (AD), Microsoft Endpoint Management, and other cloud services.
In this position, you’ll become part of a technically diverse team including but not limited to Service Desk Specialists, Network Engineers, System Administrators, and Database Professionals. Together this team provides IT Operations and Supports the Global Information Services team of our client.
Requirements
• Comparable experience working in a Microsoft Windows environment.
• Experience with Incident Management, Request Fulfillment, Knowledge Management, or Service Level Management.
• Manage Helpdesk support requests through the ticketing system (ServiceNow)
• Provide technical troubleshooting expertise to resolve various hardware and software upgrades, repairs, and support.
• Assist in New Hire Onboarding Process: Equipment Deploys, Account Creation, Imaging, Setup, and Training
• Assist in creating and maintaining documentation on Helpdesk policies and user support
• Bachelor’s Degree in Computer Science or related field of study; Experience may substitute for the Degree.
• Certifications: CompTIA A+, Microsoft Certified Profession (MCP), ServiceNow Foundational (ITSM), Microsoft AZ-900 and ITIL Foundations are also an asset
Preferred (other) Qualifications
• Experience with components included in Microsoft Endpoint Manager: Configuration Manager, Intune, Azure AD, M365, Autopilot, and Desktop Analytics.
• Preferable working in a dynamic international environment
• Excellent English verbal, written, and communication skills.
• Ability to research and develop recommendations for Service Management of specific items/scenarios.
• Ability to thrive in a challenging and rapidly changing environment.
• Team player. Must possess the ability and experience to successfully build strong relationships and earn the trust/respect of others.
• A valid passport and the ability to travel internationally without restrictions.
• Valid driver’s license and the ability to be covered under a company-sponsored vehicle insurance program
