Technical Support Engineer

3 weken geleden

Eindhoven, Noord-Brabant, Nederland Fortive Voltijd
Day in the Life of a Technical Support Engineer

Fluke Corporation is the world leader in the manufacture, distribution, and service of electronic test tools and software. We are a dynamic market leader with sound financial health. Fluke has achieved the number one or number two position in every market in which it competes. The Fluke brand has a reputation for portability, ruggedness, safety, ease of use, and rigid standards of quality.

We are seeking a skilled Technical Support Engineer specializing in Electrical and Network Testing to join our dynamic team. The ideal candidate will have a strong background in digital metering, power quality analysis, installation testing, earth ground assessment, and insulated tools, as well as expertise in network testing on copper and fiber. Familiarity with the solar industry, electric vehicle charging systems, thermal imaging, and acoustic measurement technologies is also desired. This role requires exceptional problem-solving abilities, excellent communication skills, and a commitment to providing outstanding technical support to our customers. And you undoubtedly want to be surrounded by the kind of high-caliber, high-performance people you'll find at Fluke - people who are passionate about striving to achieve the best. Whatever attracts you to Fluke at the start, you'll find it's a place where long-term careers begin.

Responsibilities
  • Provide technical support to customers via phone, email, regarding troubleshooting, setup and operation of digital meters, power quality analyzers, installation testers, earth ground testers, insulated tools, network testing equipment, and related devices.
  • Assist customers with the interpretation of measurement data and diagnostic results for both electrical and network testing.
  • Follows-up with customer to ensure satisfaction with proposed resolution.
  • Consults with experienced team members or engineering to resolve problems.
  • Stay updated on industry trends, regulations, and best practices related to electrical testing, network testing on copper and fiber, renewable energy systems, electric vehicle infrastructure, thermal imaging, and acoustic measurement technologies.
  • Contribute to the continuous improvement of our technical support processes and tools, identifying areas for enhancement and implementing solutions.
  • Maintain accurate records of customer interactions, technical inquiries, and resolutions using our CRM system.
Your Team
  • Technical support team count 12 members, from across Europe to support our customer.
  • Part of the team is based in Eindhoven BIC office, and part of the team members are working remotely abroad.
Experience
  • Bachelor's degree in electrical engineering, Electronics, or a related field.
  • Strong understanding of electrical systems, including AC/DC circuits, power distribution, grounding principles, and safety standards.
  • Familiarity with renewable energy systems, solar PV installations, electric vehicle charging infrastructure, and related technologies is desirable.
Personal Skills
  • Required language skills: English and one native language Dutch or French or German (English is the business language)
  • Positive attitude, highly self-motivated, and technically savvy
  • Customer-focused mindset with a passion for delivering exceptional service and support.
  • Effectively communicate with different departments and job functions within the organization.
  • Be comfortable with consistent change – agility/adaptability is key
Why you should join Fluke?
  • To learn and develop yourself and learn from your colleague Supervisors.
  • Learn how the business: Fluke IG/FNET and FCAL works and understand the way of working in the many countries which we have in our technical Team.
  • We offer an entrepreneurial environment that is team-centered, customer-driven, quality-focused, and growth-oriented. It is driven by the phenomenally successful Fortive Business System. Working at Fluke gives you access to a robust career development process and challenging, "stretch" opportunities.

Fortive Corporation Overview

Fortive's essential technology makes the world stronger, safer, and smarter. We accelerate transformation across a broad range of applications including environmental, health and safety compliance, industrial condition monitoring, next-generation product design, and healthcare safety solutions.


We are a global industrial technology innovator with a startup spirit. Our forward-looking companies lead the way in software-powered workflow solutions, data-driven intelligence, AI-powered automation, and other disruptive technologies. We're a force for progress, working alongside our customers and partners to solve challenges on a global scale, from workplace safety in the most demanding conditions to groundbreaking sustainability solutions.


We are a diverse team 18,000 strong, united by a dynamic, inclusive culture and energized by limitless learning and growth. We use the proven Fortive Business System (FBS) to accelerate our positive impact.


At Fortive, we believe in you. We believe in your potential—your ability to learn, grow, and make a difference.


At Fortive, we believe in us. We believe in the power of people working together to solve problems no one could solve alone.


At Fortive, we believe in growth. We're honest about what's working and what isn't, and we never stop improving and innovating.


Fortive: For you, for us, for growth.


Ready to move your career forward? Find out more at

Fluke Corporation is the world leader in the manufacture, distribution and service of electronic test tools and software. We are a dynamic market leader with sound financial health. Fluke has achieved the number one or number two position in every market in which it competes. The Fluke brand has a reputation for portability, ruggedness, safety, ease of use and rigid standards of quality. A wholly owned subsidiary of Fortive Corporation ), Fluke is a multi-national corporation headquartered in the greater Seattle area. We offer an entrepreneurial environment that is team-centered, customer-driven, quality-focused, and growth-oriented. It is driven by the phenomenally successful Fortive Business System. Working at Fluke gives you access to a robust career development process and challenging, "stretch" opportunities

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