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Customer Project Manager

2 maanden geleden

Hengelo, Overijssel, Nederland Eaton Corporation Voltijd

In this role, you will be responsible to ensure the successful delivery of major projects for strategic customers across EMEA. Such projects are mainly for data centre fit out, but could include other types of large and complex projects requiring site works.

Working as an integral part of the EMEA Projects team, the PM can work from a local (or home) base, whilst travelling as needed to other locations to the construction sites during implementation phases. The role requires an experienced, composed, highly motivated, self-starter who can effectively communicate and work with a wide variety of stakeholders in a dynamic environment.

Eaton's Data Centre projects can involve every aspect of power distribution from low to medium voltage, UPS (uninterrupted power supply), and automation such as EPMS (Energy Power Monitoring System). The PM brings electrical expertise, and as Eaton also offers DCIM (Data Centre Infrastructure Management) and SCADA systems, experience with automation is a definite asset.

Direct impact

  • Will be facilitating and driving strategic and tactical conversations with business stakeholder: internal (sales, finance, Ops, BUs) and external (end-customer, consultants, other customer vendors)
  • High attention to project financial forecast and SIOP accuracy
  • Providing expertise in the creation of new tools and processes and acting as a primary change agent
  • Recurrent support to sales teams on commercial negotiation and promotion actions.
  • Deputize Project team leaders for Tender reviews and sign-off process
  • Actively support and coach less experienced team members to deal with their projects challenges.

Direct scope:

  • Scope complexity: Complex technical scope incl. R&D content or significant project engineering. Demanding delivery schedule
  • Customer profile: Multiple stakeholders involved during project execution: General contractor, Customer consultant, end-customer
  • 3rd party content: Project specific 3rd party content not part of standard country procurement. Supply source exploration needed.
  • Risk exposure: Customer specific T&Cs, high reputational risk connected to project performance.
  • Service content: Multiple parallel site activities to be considered as part of installation and commissioning

Location: The Netherlands, open in Hybrid and Remote options

Responsibilities:

  • Use modern project management practices and techniques to execute projects from PO to handover to service. This includes design engineering, procurement, and implementation of projects electrical and/or automation projects for critical infrastructure (e.g. Data Centres).
  • Take full responsibility for his/her assigned projects and bring them to successful completion using Eaton project management processes and tools, plus managing the people and resources who deliver the project.
  • Identify, build, and maintain a project team. Organize kick-off then regular meetings, and ensure clear scope and understanding of deliverables for all internal (e.g. engineering, procurement, service) and external stakeholders (e.g. customers, end users, contractors, 3rd parties, subcontractors).
  • Provide regular reporting to both internal and external stakeholders to ensure common understanding of progress toward the project's deliverables.
  • Own the project schedule: Build, maintain, and regularly update and communicate the project schedule for all assigned projects, including the required support resources to execute (e.g. FSEs, Engineering.)
  • Identify and maintain a risk register, while actively working to mitigate and/or eliminate potential problems.
  • Work with Eaton internal engineering teams to align on the definition of deliverables as per technical specification and customer requirements
  • Provide design submissions and confirmations for the projects to the customer and wider community from initial design submissions through design confirmation following the customer processes.
  • Manage the project margin by controlling costs, managing variations, and regularly report out the financial forecast and status as required. This includes managing and controlling costs for Eaton internal and 3rd party external support.
  • The PM provide hands-on leadership and single point contact for all on-site implementation work. This includes defining scripts such as for Site Acceptance tests (SAT) and providing direction and support for the teams doing hardware installation, software configuration, and on-site works.
  • The PM ensures that projects are successful in terms of all key metrics such as safety, customer satisfaction, financial performance (profitability, revenue and cashflow) and project execution timing.
  • Training/Transition: The PM will organize and often lead the customer (and internal) training at project closure, hand over to the Eaton service support teams, and do a full lessons-learned close out of the projects.
  • The PM may also be called on to provide occasion support for other sites where expertise is lacking to support customer needs.
  • Continually identify ways to improve the way Eaton execute projects and share learning. This may involve developing new initiatives and recommending better ways to work based on analysis and learning on sites as well as overall customer trends.

Qualifications:

  • A Bachelors' Degree or Masters' Degree from an accredited institution with a strong preference toward electrical engineering is highly desirable.
  • 3+ years of project/site management experience plus an equivalent of hands-on site works in Data Centres is expected. Experience with other large and complex industrial projects will also be considered, especially if they included works in automation.
  • A strong electrical background and/or training on high end automation is highly desired.
  • Experience working specifically with Power Management, Power Control, Mission Critical, or Building Management systems is a plus.
  • Expert-level role that requires deep Project Management knowledge and proven ability to influence in a complex business environment.; Deep knowledge of the impact of project activities on the P&L.
  • A strong personal presence and proven ability to manage others is highly desirable.
  • Fluent level of English language is required.

What we offer:

  • Competitive compensation and benefits package
  • Challenging projects in dynamic collaborative team
  • Flexible working solutions
  • We make your aspirations matter – Eaton encourages internal promotion, whenever possible
  • We make your growth matter - We invest in our employees for the long term – not just with salary and benefits, but with ongoing learning and development opportunities made available through Eaton University
  • We make your contributions matter - reliability, safety, efficiency, and sustainability are at the core of our dedication to improving people's lives and the environment through power management technologies.
  • We make your wellbeing matter – We put your health and safety first. Wellness at Eaton is more than a program, it's about changing the environment by offering the right tools to help empower employees to make that happen

We are committed to ensuring equal employment opportunities for job applicants and employees. Our recruitment processes use balanced selection criteria and avoid unlawful discrimination against applicants on the basis of their age, colour, disability, marital status, national origin, gender, gender identity, genetic information, race or racial origin, religion, sexual orientation or any other status protected or required by law.

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