Credit Assessment Intern

Department: Customer Finance

Reporting Line: CA Team leader

Location: Nairobi, Kenya

About ENGIE BU Africa / ENGIE Energy Access

ENGIE Energy Access is a leading Pay-As-You-Go (PAYGo) and mini-grids solutions provider in Africa, with a mission to deliver affordable, reliable, and sustainable energy solutions and life-changing services with exceptional customer experience. The company is a result of the integration of Fenix International, ENGIE MySol, and ENGIE PowerCorner; and develops innovative, off-grid solar solutions for homes, public services, and businesses, enabling customers and distribution partners access to clean, affordable energy. The PAYGo solar home systems are financed through affordable installments from $0.14 per day, and the mini grids foster economic development by enabling electrical productive use and triggering business opportunities for entrepreneurs in rural communities.

With over 1,700 employees, operations in nine countries across Africa (Benin, Cote d'Ivoire, Kenya, Mozambique, Nigeria, Rwanda, Tanzania, Uganda, and Zambia), over 1 million customers and more than 5 million lives impacted so far, ENGIE Energy Access aims to remain a leading clean energy company, serving millions of customers across Africa by 2025.

To review all loan requests that come in daily, assessing customers' financial status and willingness, and evaluating their creditworthiness and risk.

• Support the CF team by collecting accurate customer information, checking KYC is correctly filled, capturing original ID, current customer photo, and customers' house photo.
  
• Analyze customer financial status by checking their Mpesa/bank statement and advising on the loans they can qualify for.
  
• Assess customer financial and personal details about the ability to repay the acquired loan using the NAM tool.
  
• Take the customer through the current payment terms again and give them the terms and conditions governing the acquired loan.
  
• Communicate the assessment results to the applicants and sales team.
  
• Ensure all applied customers are assessed within 30 minutes.
  
• Solve customer assessment cases created by the Customer care team.
  
• 100% adherence to shift schedule to support the commercial team.
  
• Pay off the customer cleared accounts.
  
• Credit all CRC payments daily.
  
  Knowledge and Skills Experience:
  • Customer relationship management.
    
  • Previous experience in assessment from a reputable institution dealing with loans.
    
  • Team player, flexible, eager to learn, and a problem-solving individual.
    
  • Computer literacy, good working skills on Microsoft Excel.
    
  • Self-starter with a passion for Mysol and its mission to plug in the world.
    Qualifications:
    Holder of a bachelor's degree in business administration or any other related field.
    1-year previous experience in customer assessment, preferably in a Microfinance Institution. Language(s):
    English
    Kiswahili
    1 local language is an added advantage. Technology:
    Experience in technology required for the role.
    ENGIE is an equal opportunity employer, promoting diversity and committed to creating an inclusive environment for all. All applications are screened based on business needs, job requirements, and individual qualifications, without any regard to origin, age, name, sexual identity, orientation or preference, religion, marital status, health, disability, political opinions, union involvement, or citizenship. Our differences are our strengths