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Finnish-speaking IT and Technical Support Advisor

4 maanden geleden


Heerlen, Limburg, Nederland Nordic Jobs Voltijd

Haemme suomen kielistä IT- ja teknisen tuen asiakaspalvelijaa asiakkaallemme heidän kasvavaan tiimiin, upouuteen asiakaspalvelukeskukseen Heerleniin Hollantiin.

Asiakkaamme on monikansallinen tietokonejärjestelmäintegraattoreiden toimiala. Iso-Britanniassa ja Euroopassa kasvun ansiosta he ovat hiljattain avanneet uuden asiakaspalvelukeskuksen Heerlenissä. Tämä keskus keskittyy varmistamaan, että tarjoamme parasta huoltopalvelua asiakkaillemme kaikkialla Euroopassa.

Tässä roolissa keskityt varmistamaan parhaan mahdollisen asiakas- sekä huoltopalvelun asiakkaille kaikkialla Euroopassa. Tulet myös hoitamaan asiakastakuun palautuksia, uusien tuotteiden jakelun ja pre-sales/after-sales myynti-huollon.

Työtehtävät:

  • Ammattitaitoisena myynti- ja teknisen tuen asiakaspalvelijana toimiminen uusille ja nykyisille asiakkaille puheluiden ja sähköpostien avulla.
  • Uusien sekä olemassa olevien tilauksien luominen ja muokkaaminen.
  • Asiakasrekisterien ylläpitäminen.
  • Maksujen, palautusten ja luottotoimeksiantojen käsittely tarpeen mukaan.
  • Yhteydenpito yrityksen muihin osastoihin sekä käännöstöissä avustaminen.

Hakemallamme kandidaatilla on:

  • Viimeisimpien tietokonelaitteistojen tuntemus ja tietoa/aikaisempaa kokemusta miten tietokoneet konfiguroidaan ja rakennetaan.
  • Aikaisempaa asiakaspalvelu kokemusta
  • Perustiedot sekä software että hardware vianmäärityksestä.
  • Kyky selittää teknisiä termejä ei-teknisille asiakkaille.
  • Kiinnostus uusimpaan teknologiaan ja peleihin/ohjelmistoihin
  • Kyky työskennellä kiireisessä ympäristössä, ylläpitäen ammattimaista asiakaspalveluotetta.
  • Toivomme hakijlata täsmällisyyttä, luotettavuutta, tunnollisuutta ja erinomaisia kommunikointitaitoja.

Edut:

  • Yritystapahtumat.
  • Työntekijäalennukset.
  • Pitkäaikaisten työntekijöiden lomarahaa ja henkivakuutusta korotetaan.

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Olemme suurin kieliperusteinen rekrytointitoimisto Pohjoismaissa ja toimistomme sijaitsevat Oslossa, Tallinnassa, Malagassa, Maltalla, Suriname sekä Lissabonissa. Yhdistämme pohjoismaiset osaajat mielenkiintoisimpiin työpaikkoihin maailmanlaajuisesti. Olemme auttaneet yli 3000 ihmistä löytämään unelmatyönsä yli 300 asiakasyrityksemme ja 30 kohdemaamme joukosta.