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Hotel Management Intern

3 maanden geleden

Rotterdam, Zuid-Holland, Nederland The Social Hub Rotterdam Voltijd

Together with the General Manager, Assistant General Manager, and the Connector you form the Management team. Within your role you are responsible for every aspect of the hotel's operation. This goes way beyond old school reception duties: you and your colleagues are the hotel's super-skilled connectors and networkers and responsible for the hotel's seamless, smooth running. You know all the staff inside out and are ready with a smile for colleague, guests and random strangers alike. You lead, coach and train the Hotel Team in our unique, fun TSH style. You also manage the external partners who take care of housekeeping, our night team and maintenance.

Daily manage, train, check, coach, guide, co-hire, motivate and empower employees and partnersHandling, reporting and transferring of all kinds of questions, remarks complaints of guests and colleaguesIntroducing, maintaining, evolving and guiding standard operating proceduresYou're the internal and external TSH networker. You connect with your guest community. You build direct relations with universities, companies, social organisations... you name itHave fun Spread smiles and good vibes knowing that employees and guests enjoying themselves and connecting with each other is what this is all aboutBuilding relationships with headquarters key players, residents, external parties/renters functioning as a contact person and assisting in handling complaints and technical issuesMaintaining and controlling hotel security or our guests, colleagues and goodsSupporting the operational preparation and execution of departure and arrival of new studentsWhat You'll Have
Student – you MUST be enrolled in university A bachelor student, preferably in hotel- or tourism management with at some hospitality experience or team leading experienceA flexible, hands-on, motivated and positive approachBackground in hospitality, preferably in a hotel environmentYou love responsibility and handle stressful peak periods like a proYou're fluent in English. Know other languages? The more the merrierHard working, responsible and "let's do this" mentalityYou're legally allowed to work in the Netherlands