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Internal co-owner of accounts with FSE / IKAM for the largest accounts delivering customer satisfaction and developing new sales opportunities
Key account management for defined set of mid sized partner across the TD SYNNEX portfolio; incentivised based on total portfolio
- Maximizes call potential and outcomes using a number of different sources to gain information on customer
- Generate new business opportunities by planning outbound calls to customers
- Have a conversation with customer around a solution/product area
- Offers recommendations to enhance the value proposition by collecting information from the customer to understand the business requirements
- Achieve monthly/quarterly Revenue and Margin targets for the aligned customer/ segment
- Builds excellent customer relationships through proactive engagement
- Develops partner relationship (incl. account planning, cross-selling etc.)
- Provide, sell and negotiate product information, pricing, special offers and promotions
- Attainment of Key Performance Indicators (KPI's) such as daily talk time and outbound calls
- Sell the benefits of using TD SYNNEX and the Company value proposition
- Identify project opportunities and engages with BDM/ISS if specific product/ vendor knowledge is required
- Engages in active inside selling and "intelligent project fishing". Manages customer backorder along specialist knowledge
- Generate and own a pipeline of deals in TD SYNNEX's CRM system, which is regularly reviewed and updated and ensure active closure of opportunities
- Provide accurate and timely quotations to customers
- Ensure TD SYNNEX maintains service levels agreements with customers
- Manage customer backorder expectations and reporting
- Proactively develop relationships with key internal and external contacts
Ensure CRM system is well maintained and provides correct customer information
Knowledge Skills and Experience
- 1-2 years of experience in sales or equivalent of educational background
- A knowledge of product set would be desirable but not essential
- Numerate with good attention to detail
- Excellent telephone manner
- Priority management and planning skills
- Strive to achieve set targets
- Understands Sales Process
- Effective Communication Skills
- Good relationship building
- Working knowledge of Microsoft Word, Excel, Outlook
- Ideal candidates will have previous experience of IT systems for quotation, order entry, CRM
- A knowledge of product set would be desirable but not essential
- IT industry knowledge would be desirable but not essential
Don't meet every single requirement? Apply anyway.
At TD SYNNEX, we're proud to be recognized as a great place to work and a leader in the promotion and practice of diversity, equity and inclusion. If you're excited about working for our company and believe you're a good fit for this role, we encourage you to apply. You may be exactly the person we're looking for