Customer Journey Expert
3 weken geleden
Are you an experienced product manager with strong IT-delivery experience and a solid eye for details?
We are looking for someone willing to take ownership and contribute to improving the web, app and employee experience for our processes. It's an exciting and challenging time to join the Customer Data domain. The next years, bold steps are to be made in moving our processes and data towards a scalable IT-platform and digitize processes towards our award-winning app and web platform.
Do you have affinity with developing and optimizing products and processes? Does your curiosity spark towards the underlying IT-landscape? Do you have an entrepreneurial mindset who is able to take it on and make it happen independently? Then we are looking for you
Your task
As Customer Journey Expert you drive the development of new functionalities for managing the data of ING's customers: private individuals, self-employed, small and medium-sized enterprises and mid-corporates. Various triggers in their customer lifecycle with ING may give rise to the modification of their data. Examples are changes in a business customer's legal form, legal name, hierarchical ownership structure and contact details. Your team oversees the functionalities in the web, app and employee platforms that cater for the management for these customer data attributes. In your role you are responsible for determining requirements for these functionalities, design the corresponding customer and employee journeys, align and convince your stakeholders and ultimately convert all this into working software together with your development team.
Your team
The day-to-day team resides within the Customer Data area of Tribe Digital Business Banking. This area consists of 25 squads and oversee a variety of processes for the management of customer data such as: names, business entities, addresses, roles and mandates. Your team consists of fellow Customer Journeys Experts and several back-end engineers. These colleagues are located across Amsterdam, Leeuwarden and abroad. It is therefore expected to travel occasionally to our location in Leeuwarden. In your day-to-day work you will also interact with many other teams across ING departments due to the core activities that Customer Data provides for adjacent parties within the bank.
How to succeed
We expect you to take up responsibility, to be proactive and to drive your team to success. You are therefore a team player, have superb problem-solving ability and can drive project from concept to execution. As a customer journey expert / product manager, you:
Take ownership of your team's processes, including vision, ideation, development, launch, growth and maintenance.Conduct user research and analysis to gain a deep understanding of the needs of our customers and employees to identify areas of improvement.Understand the need to comply with regulations and policies but dare to debate alternatives and challenge the status quo.Balance the optimal customer value and the profitability for ING.Are proactive and enjoy working in multidisciplinary teams within an agile environment.Can provide and request constructive feedback to your colleagues and foster an environment in which your colleagues including yourself can excel.Are fluent in Dutch verbally and written (prerequisite) and English.About you Ideally, you have: A bachelor's or master's degree.At least 5 years of relevant experience in product management, consultancy or as business process analyst.A firm understanding of customer and employee needs, and the ability to retrieve these.A curious mindset for the underlying application architecture and IT-landscape.Strong analytical skills and the ability to take decisions based on data and facts.Solid communication and collaborate skills to interact with stakeholders.What we offer We want to make sure that it's possible for you to strike the right balance between your career and your private life, and reward people with a generous benefits offer and employment condition. You can find out more about our employment conditions here Benefits | ING . Among other we offer:36-hour work week.Hybrid working location, with the office located in Amsterdam.Salary tailored to your qualifications and experience.Attractive pension scheme.Mobility card.Interested? Please upload your CV and motivation letter by clicking the 'apply' button. For further questions you may also contact sourcing recruiter-
Customer Journey Expert
5 dagen geleden
Amsterdam, Noord-Holland, Nederland Brunel Nederland B.V. VoltijdAls Customer Journey Expert ben je verantwoordelijk voor het begrijpen, analyseren en verbeteren van de klantreis. Je zult samenwerken met verschillende teams om de klantinteracties over alle kanalen te begrijpen en te optimaliseren, met als doel een optimale klantervaring te bieden.Je belangrijkste taken omvatten:- Het in kaart brengen van de volledige...
-
Customer Journey Expert
5 dagen geleden
Amsterdam, Noord-Holland, Nederland Sanquin VoltijdJij & Sanquin In Nederland doneren honderdduizenden mensen bloed bij Sanquin: de Nederlandse bloedbank en hét instituut voor kennis en innovatie op het gebied van bloed. Die donaties worden getest en verwerkt en vinden uiteindelijk hun weg naar patiënten. Sanquin is aan het transformeren en heeft afgelopen jaren flinke stappen gemaakt. Er is onder...
-
Customer Journey Expert
5 dagen geleden
Amsterdam, Noord-Holland, Nederland Sanquin Voltijd**Locatie**- Amsterdam**Werkweek** uur**Opleiding**- HBO**Sluitingsdatum**- 11 juli 2024**Functiegebied**- Staf & Support**Vacature nr.**- 991**Jij & Sanquin**In Nederland doneren honderdduizenden mensen bloed bij Sanquin: de Nederlandse bloedbank en hét instituut voor kennis en innovatie op het gebied van bloed. Die donaties worden getest en verwerkt en...
-
Customer Journey Expert
5 dagen geleden
Amsterdam, Noord-Holland, Nederland ING VoltijdCustomer Journey Expert (Product manager) – Product Area Payments As a Customer Journey Expert/ Product Manager you will contribute to BMG becoming the bank which provides top notch services and products for our customers in Netting and Cash Pool. Together with the Product Owner, you lead and manage the end-to-end customer journeys from design to...
-
Customer Journey Expert Savings
5 dagen geleden
Amsterdam, Noord-Holland, Nederland Knab VoltijdAls online bank streven we ernaar om constant relevante producten en proposities aan te bieden aan onze klanten in de digitale wereld. We zoeken nu een creatieve en analytische Customer Journey Expert die goed is in het bedenken van nieuwe concepten en oplossingen. Ben je gemotiveerd om de markttrends te volgen en om te zetten in nieuwe features? Kun je...
-
Customer Journey Expert
5 dagen geleden
Amsterdam, Noord-Holland, Nederland ING VoltijdDo you want to join us in our mission to help 1 mil. customers to become financially healthy? Are you obsessed with customers and full of breakthrough ideas on how we can reach and help customers to prevent financial difficulties? And passionate about making a positive impact on future generations by leveraging your expertise in customer journey...
-
Customer Journey Expert
5 dagen geleden
Amsterdam, Noord-Holland, Nederland ING VoltijdLending is critical for our business banking customers to operate and grow. Granting loans is however not sufficient. We also must ensure customers are able and willing to pay back. Within the cluster Credit Monitoring and Problem Loan Management , this is what drives us. Our aim is to help customers stay financially fit while enabling ING to stay in...
-
Customer Journey Expert
3 weken geleden
Amsterdam, Noord-Holland, Nederland ING VoltijdLending is critical for our business banking customers to operate and grow. Granting loans is however not sufficient. We also must ensure customers are able and willing to pay back.Within the cluster Credit Monitoring and Problem Loan Management, this is what drives us. Our aim is to help customers stay financially fit while enabling ING to stay in control...
-
Customer Journey Expert
5 dagen geleden
Amsterdam, Noord-Holland, Nederland ING VoltijdLending is critical for our business banking customers to operate and grow. Granting loans is however not sufficient. We also must ensure customers are able and willing to pay back.Within the cluster Credit Monitoring and Problem Loan Management, this is what drives us. Our aim is to help customers stay financially fit while enabling ING to stay in control...
-
Customer Journey Expert
4 weken geleden
Amsterdam, Noord-Holland, Nederland ING VoltijdDo you want to join us in our mission to help 1 mil. customers to become financially healthy?Are you obsessed with customers and full of breakthrough ideas on how we can reach and help customers to prevent financial difficulties? And passionate about making a positive impact on future generations by leveraging your expertise in customer journey strategies...
-
Customer Journey Expert
3 weken geleden
Amsterdam, Noord-Holland, Nederland ING VoltijdDo you want to join us in our mission to help 1 mil. customers to become financially healthy?Are you obsessed with customers and full of breakthrough ideas on how we can reach and help customers to prevent financial difficulties? And passionate about making a positive impact on future generations by leveraging your expertise in customer journey strategies...
-
Customer Journey Expert
5 dagen geleden
Amsterdam, Noord-Holland, Nederland Knab VoltijdKnab is een online bank, maar wel eentje die gerund wordt door mensen van vlees en bloed. We staan erom bekend anders te zijn. Bij Knab vind je geen mannen in pak die alleen maar aan de sales denken. Maar wel mensen die met de wens van de klant onder de arm, op zoek zijn naar innovatieve oplossingen. Dat doen we vanaf een plek waar we ons op dat moment het...
-
Customer Journey Expert
3 weken geleden
Amsterdam, Noord-Holland, Nederland ING VoltijdWe are looking for an experienced product manager with strong IT-delivery experience and a solid eye for details, who is willing to take ownership and contribute to improving the web, app and employee experience for our processes. It's an exciting and challenging time to join the Customer Data domain. The next years, bold steps are to be made in moving our...
-
Customer Journey Expert
4 weken geleden
Amsterdam, Noord-Holland, Nederland ING VoltijdWe are looking for an experienced product manager with strong IT-delivery experience and a solid eye for details, who is willing to take ownership and contribute to improving the web, app and employee experience for our processes. It's an exciting and challenging time to join the Customer Data domain. The next years, bold steps are to be made in moving our...
-
Customer Journey Expert
5 dagen geleden
Amsterdam, Noord-Holland, Nederland Athora VoltijdWil jij een sleutelrol vervullen in het optimaliseren van de klantreis voor een toonaangevend bedrijf in de financiële sector? Heb je ruime ervaring als Customer Journey Expert en ben je klaar om je expertise toe te passen in een dynamische omgeving? Dan is deze vacature bij Athora Netherlands iets voor jouOver AthoraAls een van de grootste...
-
Customer Journey Expert
5 dagen geleden
Amsterdam, Noord-Holland, Nederland Athora VoltijdWil jij een sleutelrol vervullen in het optimaliseren van de klantreis voor een toonaangevend bedrijf in de financiële sector? Heb je ruime ervaring als Customer Journey Expert en ben je klaar om je expertise toe te passen in een dynamische omgeving? Dan is deze vacature bij Athora Netherlands iets voor jouOver AthoraAls een van de grootste...
-
Customer Journey Expert
3 weken geleden
Amsterdam, Noord-Holland, Nederland ING VoltijdING is one of the leading players in the Dutch mortgage market. We are proud of that. And we want to keep it that way. Are you ready to join our team to shape that ambition?The teamAs a Customer Journey Expert in the 'Hypotheken' (mortgages) tribe, you will collaborate with your colleagues to improve the service provided to our customers. Currently, we have...
-
Customer Journey Expert
4 weken geleden
Amsterdam, Noord-Holland, Nederland ING VoltijdING is one of the leading players in the Dutch mortgage market. We are proud of that. And we want to keep it that way. Are you ready to join our team to shape that ambition?The teamAs a Customer Journey Expert in the 'Hypotheken' (mortgages) tribe, you will collaborate with your colleagues to improve the service provided to our customers. Currently, we have...
-
Customer Journey Expert
4 weken geleden
Amsterdam, Noord-Holland, Nederland ING VoltijdING is one of the leading players in the Dutch mortgage market. We are proud of that. And we want to keep it that way. Are you ready to join our team to shape that ambition?The teamAs a Customer Journey Expert in the Mortgages tribe, you will collaborate with your colleagues to improve the service provided to our customers. Currently, we have a customer...
-
Customer Journey Expert
3 weken geleden
Amsterdam, Noord-Holland, Nederland ING VoltijdING is one of the leading players in the Dutch mortgage market. We are proud of that. And we want to keep it that way. Are you ready to join our team to shape that ambition?The teamAs a Customer Journey Expert in the Mortgages tribe, you will collaborate with your colleagues to improve the service provided to our customers. Currently, we have a customer...
