Customer Service Representative

4 weken geleden


Utrecht, Utrecht, Nederland Undutchables Voltijd
In this position you are responsible for accurate order processing for all related B2B-customers and for distribution and shipping in their manufacturing environment.
Key activities/main objectives
  • Processing of the sales order in the ERP based on stock availability and future product runs
  • Answering general phone calls and mails (times in line with the UK customer's needs)
  • Prepare and create shipments in ERP, including the required shipping documentation, based on scheduled sales orders
  • Pro-actively inform the customers at all times concerning the products and the handling of the orders
  • Signaling impending stock shortages to the procurement team
  • Answering day-to-day questions on deliveries, availability and leadtimes
  • Invoicing of the delivered goods to clients
  • Controlling and improving the internal processes concerning the delivered service package
  • Controlling and improving of the employees own administrative qualities
  • Regular information exchange with Clinical Sales Staff about existing and upcoming business
Job requirements
  • MBO+ level
  • Excellent level of English. French would be a big plus
  • You are familiar with the UK healthcare system and you have experience with working with the NHS (biggest customer)
  • Punctual and customer orientated
  • You take responsibility of the orders from receipt to dispatch
  • Excellent computer skills
  • Knowledge of Microsoft Dynamics/Business Central is a preference


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