IT Specialist

Job TitleOntdek hieronder precies welke vaardigheden, ervaring en kwalificaties u nodig heeft om te slagen in deze functie, voordat u solliciteert.IT Specialist - Desktop Support InternLocation:The Hague, NetherlandAbout The CompanyWe are a global technology company, driving energy innovation for a balanced planet. At SLB we create amazing technology that unlocks access to energy for the benefit of all. We are facing the world’s greatest balancing act- how to simultaneously reduce emissions and meet the world’s growing energy demands. Our collective future depends on decarbonizing the fossil fuel industry, while innovating a new energy landscape. It’s what drives us. Ensuring progress for people and the planet, on the journey to net zero and beyond.More than 98,000 employees over 120 countries already started their SLB journeys. Start yours nowIf you would like to know more, please visit our website at DescriptionThe position holder is responsible for a Desktop Support expert, responsible for computer hardware, software (location specific or global) and peripherals. The Digital IT Operations Intern acts as the second point of escalation for the resolution of desktop or laptop related incidents, service requests and connectivity issues. The position reports to the EUR West & South IT Manager.Successful position holders are excellent communicators, enjoy solving problems, and work well in teams.Responsibilities Provide second-line investigation and diagnosis. Resolve and close incidents and service requests as per help desk procedures and allocated timelines. Escalate unresolved incidents and service requests within agreed timescales. Log incident and service request details per help desk procedures. Communicate with customer regarding incident progress. Ensure tickets are updated at all times until issues are resolved. Conduct customer satisfaction call backs and surveys. Complete GET IT training for On-Site Support Analysts. Comply with Quality, Health, Safety and Environment policies and IT policies. Liaise with customers, other IT support groups and third-party providers when necessary. Perform staging of PCs. Maintain Global Asset Management database with updates related to the assigned hardware. Perform Install, Move, Add and Change tasks. Perform hardware and software maintenance and support. Participate in IT team and follow up on objectives and key performance objectives.Education RequiredA Bachelor’s degree or equivalent in Information Technology related field (when degree is not held, prior formal technical training in relevant technical area and in people and business management skills can compensate).Technical Skills Required In depth knowledge of Microsoft PC applications. In-depth knowledge of PC hardware and software support. Ability to troubleshoot and resolve PC hardware and software incidents.Certifications Microsoft certification preferred Basic project managementExperience Required User support experience supporting multiple operating systems. Experience working within an IT customer serviceAdditional General Requirements Experience on an IT Service Desk a plus. Ability to write technical support documentation a plus. Excellent customer service skills. Good interpersonal and presentation skills. Fluency in English. Willing to work flexible hours where appropriate. Ability to handle multiple projects and tasks simultaneously. Ability to work under pressure. Ability to communicate effectively with customers, peers, and management. Must have a valid right to work in the Netherlands. xbpjoel SLB is an equal opportunity employer. Qualified applicants are considered without regard to race, colour, religion, sex, sexual orientation, gender identity, national origin, age, disability, status as a protected veteran or other characteristics protected by law.#SLB #BalancedPlanet #Decarbonisation #NetZero #JoinUsNow