Project Manager

5 dagen geleden

Den Haag, Zuid-Holland, Nederland Undutchables Voltijd
As its core, this role is all about the customer - ensuring they receive the best possible experience throughout their lifecycle. You will play a pivotal role in helping airlines adopt Onboard As its core, this role is all about the customer - ensuring they receive the best possible experience throughout their lifecycle. You will play a pivotal role in helping airlines adopt Onboard Passenger Entertainment and Inflight Connectivity Solutions (LEO). Your work directly shapes the future of inflight digital services, ensuring innovative, secure, and cost effective connectivity solutions for airlines and passengers alike. This requires maintaining relationships both internally and externally with cultural sensitivity and the drive to bridge differences between people and organizations. Work with highly skilled colleagues and partners, both on-shore and offshore, who are passionate and driven about their profession, including developers, architects, testers and product owners. You will liaise with different departments of the organization; and deliver an end-to-end rollout. After the sales team onboards a new customer, your magic begins by delivering the project within the agreed timelines and in a successful manner. After go-live, your role is to ensure customer satisfaction, continued engagement and up-sell/cross sell opportunities, while starting new implementations throughout the process. Also, you monitor the revenue stream keeping balance within all monetary transactions.
Key Responsibilities:
Core responsibilities:
  • Engage in initial customer interaction during the sales phase and gauge customer behavior
  • Align customer requirements with our offerings
  • Gather detailed requirements and define project scope, identify risks and mitigations and determine and develop project plans with clear scope and deliverables across all impacted functional areas
  • Develop deep, mutually beneficial working relationships with various customers and stakeholders, including customers, internal product and engineering teams. You'll make sure that roadmaps - on both sides - are periodized appropriately, and that all teams in lockstep with one another
  • Conduct sessions with the development team to help explain the requirements for implementation
  • Post-implementation support in the form of intensive care
  • Provide seamless change management for projects and programs
  • Become a subject matter expert on our business processes and technology platforms and propose/execute improvements and changes to our customers and internally
  • Prepare supporting documents for changes, if any; and tasks for the development team to execute project implementations
  • Budget and CR documents, if any
  • Liaison with the internal logistic team and content team, if needed
  • Support customers IT/Logistics/Ground handling team to help define their operational processes
  • Share collaterals with customers and conduct training
  • Ensure customers are satisfied with our product(s), and look for possible opportunities to cross-sell / up-sell
  • Increase customer lifetime value and reduce churn
  • Business development activities
  • Technical problem solving
  • Customer Relationship Management
  • Manage end-to-end monetary transactions such as licenses, content consumptions, administrate airline fleet changes and others
Project Management:
  • Lead end-to-end project implementation for a new mobile in-flight entertainment product, from initiation to deployment.
  • Define project scope, objectives, milestones, and deliverables in alignment with customer requirements and company goals.
  • Develop detailed project plans, schedules, and risk assessments to ensure timely delivery.
  • Collaborate with cross-functional teams, including engineering, customer success, and product development.

Technical Expertise:
  • Provide hands-on technical guidance during product setup, testing, and deployment.
  • Troubleshoot hardware and software issues effectively, leveraging an advanced technical skill set.
  • Contribute to technical solutions and improvements, working closely with engineering teams.
  • Possess a deep understanding of system architecture and configuration, capable of assembling and optimizing complex systems with minimal guidance.
Continuous Improvement:
  • Identify and implement process improvements to enhance project delivery efficiency.
  • Monitor and evaluate system performance, recommending enhancements where necessary
Who are you?
  • Strong written and verbal communication skills in English & Spanish
  • Technical degree / qualification or equivalent level
  • Minimum 3 years of work experience in project management, program management and/or inside sales functions, with a proven track record of executing successful project initiatives.
  • Strong sales skills / experience
  • Affinity with technology
  • Solid knowledge of Agile project management
  • Hardware experience is essential
  • Special interest in the aviation or IT sectors
  • You are flexible and open to international travel
  • Able to take clients' wishes and explain it in technical terms to IT team
Soft Skills:
  • Cognitive and logical thinking
  • Structured and process-orientated working style
  • an eye for detail, self-driven enthusiasm and a persuasive personality where you are not afraid to speak to achieve your goals
  • Ability to rationale in critical situations
  • Understanding and being able to deal with cultural differences between co-workers, customers and partners
  • Self-driven and able to adapt quickly
Bonus if you have:
  • Experience with database and db scripts
  • Experience with ticketing systems (e.g. Jira)
  • Affinity with aviation and or IFE

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