Project Manager
5 dagen geleden
Key Responsibilities:
Core responsibilities:
- Engage in initial customer interaction during the sales phase and gauge customer behavior
- Align customer requirements with our offerings
- Gather detailed requirements and define project scope, identify risks and mitigations and determine and develop project plans with clear scope and deliverables across all impacted functional areas
- Develop deep, mutually beneficial working relationships with various customers and stakeholders, including customers, internal product and engineering teams. You'll make sure that roadmaps - on both sides - are periodized appropriately, and that all teams in lockstep with one another
- Conduct sessions with the development team to help explain the requirements for implementation
- Post-implementation support in the form of intensive care
- Provide seamless change management for projects and programs
- Become a subject matter expert on our business processes and technology platforms and propose/execute improvements and changes to our customers and internally
- Prepare supporting documents for changes, if any; and tasks for the development team to execute project implementations
- Budget and CR documents, if any
- Liaison with the internal logistic team and content team, if needed
- Support customers IT/Logistics/Ground handling team to help define their operational processes
- Share collaterals with customers and conduct training
- Ensure customers are satisfied with our product(s), and look for possible opportunities to cross-sell / up-sell
- Increase customer lifetime value and reduce churn
- Business development activities
- Technical problem solving
- Customer Relationship Management
- Manage end-to-end monetary transactions such as licenses, content consumptions, administrate airline fleet changes and others
- Lead end-to-end project implementation for a new mobile in-flight entertainment product, from initiation to deployment.
- Define project scope, objectives, milestones, and deliverables in alignment with customer requirements and company goals.
- Develop detailed project plans, schedules, and risk assessments to ensure timely delivery.
- Collaborate with cross-functional teams, including engineering, customer success, and product development.
Technical Expertise:
- Provide hands-on technical guidance during product setup, testing, and deployment.
- Troubleshoot hardware and software issues effectively, leveraging an advanced technical skill set.
- Contribute to technical solutions and improvements, working closely with engineering teams.
- Possess a deep understanding of system architecture and configuration, capable of assembling and optimizing complex systems with minimal guidance.
- Identify and implement process improvements to enhance project delivery efficiency.
- Monitor and evaluate system performance, recommending enhancements where necessary
- Strong written and verbal communication skills in English & Spanish
- Technical degree / qualification or equivalent level
- Minimum 3 years of work experience in project management, program management and/or inside sales functions, with a proven track record of executing successful project initiatives.
- Strong sales skills / experience
- Affinity with technology
- Solid knowledge of Agile project management
- Hardware experience is essential
- Special interest in the aviation or IT sectors
- You are flexible and open to international travel
- Able to take clients' wishes and explain it in technical terms to IT team
- Cognitive and logical thinking
- Structured and process-orientated working style
- an eye for detail, self-driven enthusiasm and a persuasive personality where you are not afraid to speak to achieve your goals
- Ability to rationale in critical situations
- Understanding and being able to deal with cultural differences between co-workers, customers and partners
- Self-driven and able to adapt quickly
- Experience with database and db scripts
- Experience with ticketing systems (e.g. Jira)
- Affinity with aviation and or IFE
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