Service Coördinator Marine
1 week geleden
V. is a market leader in gas treatment systems and services. We develop, sell, and produce equipment for the maritime industry, to support customers in meeting current and future needs in emission reduction and safety.Our Service team has a strong global presence through multiple service- and distribution centres. As a service organization we are customer focused, act as a reliable partner and ensure care-free operation at predictable costs, by offering an extensive service portfolio.You are responsible for providing first line technical support for emergency cases and planned services to Marine customer and Sales Companies, remotely.Remote trouble shooting, identification and analysis of the problem.Acts as a technical planner for trouble-shooting tasks in coordination with the "Global Marine Coordinator" to fine tune tasks in terms of needed, skills, tools, additional parts, timing of work. Ability to handle all major products and applications at least within one BU.Quality check of reports and documentation of all performed service tasks.Works in a global planning and case handling tool (Microsoft CRM) for all possible tasks.Hand over to Global Marine Coordinator.Training of local FSE. Support of claim handling.Bachelor Marine degree (or comparable).Experience in the Marine industry.Proactive and customer centric approach to remote support.Support line for the Service engineers who visit on board to perform different service jobs.English is a must as job is performed in English language.You will become part of a diverse team of multidisciplinary (technical) colleagues on our service department. You help our customers to reduce harmful emissions and work towards a better planet.24 vacation days as well as 13 ADV days for a fulltime position.~ A company fitness plan where you can get a discount in over 3000 sporting venues in the Netherlands.~ Flexible working hours, as well as the possibility to work from home.Use the button below to apply directly – in Dutch or English.
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