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Service Desk Analyst

1 maand geleden

Den Haag, Zuid-Holland, Nederland Ampstek Voltijd

Job Description:

Core Skill: Service Desk Dutch, Deskside, Endpoint Mgmt-Deskside ,Asset Mgmt Services(Hardware),Asset Mgmt Services(Service Now),Citrix Server_WP, Citrix Xen Deskside, Citrix XenApp, Active Directory, Laptop Imaging, Office 365, AD Azure

Key Responsibilities:

· Handling the voice calls, chat and emails in English and Dutch

· Ensuring all customer contact with Service Desk is precisely recorded throughout the lifecycle of tickets

· Requests are fulfilled at first call or dispatched timely to appropriate fulfilment parties

· Respond to customer inquiries, feedback, and compliments

· Use Remote Desktop tool to assist the end users as required

· To diagnose and resolve software and hardware incidents, including operating systems related incidents.

· To install and configure new IT software

· Ability of multi-tasking and operate under pressure

· Other Service Desk related tasks

Requirements

  • Good telephone manner, good communication skills and positive attitude.
  • Candidates should be open to work in shifts environment
  • At least 2 years work experience in Technical Help desk/Service desk
  • Proficiency in spoken and written English and Dutch
  • Flexibility to work on shift schedules (weekend)
  • Strong problem solving and analytical skills
  • Experience with MS Office/Windows 10/11 software.
  • Experience in troubleshooting of Desktop, Laptop, Printer, Internet Browser, Network connectivity, MS-Office, VPN client, Active Directory.