Junior Technical Support Specialist

1 maand geleden

'sHertogenbosch, Nederland Productsup Voltijd

We’re a diverse group of committed individuals empowered to thrive on challenge, share ideas, and pursue our ambition to transform the way commerce works.

So what about you? Do you want to help shape the future? Join us and you’ll open the gateway to a world of endless possibilities.

At Productsup you’ll be an intrinsic player in a vibrant culture that brings together people with opportunities, ideas with implementation, and ambition with achievement.

You can make great things happen in your career by making great things happen in commerce.

Productsup - the place where people are empowered to shape the future of commerce.

Your role and goals

Do you get energised by helping customers getting their legal product content in top shape using the latest AI based technologies? Are you ready to join an innovative and fast growing company as an amazing junior Technical Support Specialist? Then we are looking for you

Together with the rest of the team, you will help develop our platform to reach our goal of becoming the best in the World. As a junior Technical Support Specialist, the primary objective of your role is to further develop and bring to market our new global AI based data capture solutions.

In your first 3 months you will:
  • Support the successful global deployment and rollout of our AI data capture service
  • Ensure the quality and accuracy of data being entered into the GDSN data pool, utilizing GS1 standards
  • Act as a key stakeholder for the further development of our AI certification tool
  • Collaborate with stakeholders to resolve any data quality issues, working to find solutions that ensure data is accurate and consistent
  • Become the guiding connection between customer experience, software development and data science
In your first 6 months and beyond you will:
  • Tackle the responsibility for bringing our AI data capture service to the global market
  • Create a clear onboarding plan to get clients up to speed with our data solutions
  • Identify areas for improvement in data management processes, recommending and implementing changes as needed.
  • Stay up-to-date on the latest data management and GS1 standards, ensuring that the data pool is always compliant with the latest best practices.
What you bring to the team
  • 1+ years professional experience in technical support for an Ad-Tech or complex SaaS solution
  • Knowledge and experience working with data management standards
  • Project management skills, with the ability to work with cross-functional teams
  • Data driven mindset and experience with data management
  • A flexible mindset that fits in a scale-up
  • Experience with GDSN is considered a plus
  • Experience within FMCG or e-commerce is considered a plus
  • Fluent in Dutch and English language(written & spoken)
  • High motivation and enthusiasm as well as openness to challenges
What we offer you
  • A permanent position with an attractive salary at our growing company
  • The option to work remotely and flexibly, because we know outstanding talent knows best how and where to work
  • A unique and thorough onboarding program where you’ll learn the ins-and-outs of our company and product
  • Ongoing internal and external training, plus a yearly learning budget to help you continuously grow professionally and further your career with Productsup
  • Opportunities for engaging in our Corporate Social Responsibility initiatives, plus one paid Impact Day per year dedicated to voluntary work
  • Employee referral bonuses: we know that talent attracts talent, and we encourage you to refer people you know to join our team
  • The opportunity to take ownership and responsibility, impacting the company’s growth in an international environment with 40+ nationalities

Productsup values diversity. We celebrate our differences and strive to learn from each other with the firm conviction that diversity drives innovation. Our commitment to equal opportunities begins at the hiring process and extends to our whole working culture. We pledge to social and environmental initiatives that support a sustainable environment. Everyone has a unique contribution to make and all are welcome.

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