Operations Lead
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We've partnered with a fast-growing fintech scale-up that is reshaping the payments industry. In just four years, they've raised over €20 million and secured backing from top leaders in fintech. Now they're expanding, and you can be part of that journey.
About the role
As Operations Lead, you drive a high-performing Operations team building payment and POS solutions for the hospitality sector. Reporting directly to the COO, you own day-to-day operations, process optimization, system integrations, team performance, and collaboration with Sales, Support, and external partners.
In a scale-up, leading means more than managing: you set the direction, build the structure, and jump in where needed. You spot inefficiencies, innovate, and turn data into decisions. AI isn't a buzzword, it's a tool you use to build, automate, and improve.
What you'll do
- Lead, coach, and develop the Operations team
- Build and run KPI reporting, turn data into concrete improvement actions
- Design and ship process improvements across the company, often using AI and automation
- Own integrations between internal and external systems (CRM, payment platforms, support tools)
- Manage relationships and negotiations with distributors and partners
Requirements
- 3–5+ years in operations, including time in a leadership role
- Proven track record building and implementing AI-driven solutions
- Experience with system integrations and automated workflows
- AI-first mindset: you default to AI when solving operational problems
- Hands-on process optimization experience in a fast-growing environment
- Strong in KPI reporting and translating data into strategy
- Comfortable negotiating with partners and vendors
- Affinity with fintech, payments, or SaaS is a strong plus
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