Documentalist in NAV

Serco is a leading Space Services Provider with thousands of skilled resources that have supported over 50 space missions on behalf of more than 10 Space or Government agencies around the globe, including the ESA and NASA. Serco offers space capability across the full space lifecycle from satellite testing to Launch services, LEOP to spacecraft operations, space surveillance to data management, and supporting downstream application development. With over 55 years of history in the space sector, Serco is well-placed to contribute to National strategies and New Space ventures that want to scale their businesses/organizations with skilled talent.
On behalf of our client, the European Space Agency, we are looking for a skilled Documentalist to join our team at the esteemed ESA-ESTEC site, in the Netherlands. Step into a remarkable role that grants you access to one of the globe's highly coveted space agencies – an opportunity that launches your career into orbit
Responsibilities:

• The tasks cover the daily operation, maintenance, and change control for records in the Navigation Directorate’s Documentation and Configuration Management System.
• This includes the participation in and support improvements of the processes related to the use of electronic documentation and configuration systems, management tools (e.g. for action tracking), and other relevant IT tools.
• The documentation and configuration tasks are rendered by the CADM Office to given programmes, projects and specific organizational entities within the Navigation Directorate. It includes the following regular duties in particular:
  • Document registration, distribution, and archiving, as well as provision of reproduction services of documents and media.
  • Regular review of the status of documents in the different archive and storage locations and align this information in the Documentation and Configuration Management System database.
  • Processing configuration-controlled document changes and official papers relevant to the activities of the unit.
  • Generation and maintenance of documentation and configuration tracking lists.
  • Support to the management of the User Account List to the Directorate‘s servers and services.
  • Support to users for entering and retrieving documents from various Documentation and Configuration Management related server systems (internally and externally).
  • Liaising with industrial partner’s CADM officers and documentalists for exchanging data and resolving documentation and configuration-related issues.
  • Provision of paper copies of electronic documents on request, creation of electronic versions of documents, and management of original files.
  • Support to all documentation and configuration-related tasks for technical and non-technical reviews.
  • Support to the Directorate Document & Records Officer (DDRO) in discharging relevant functions.
• The above tasks must be implemented in line with the applicable Directorate’s Configuration Management processes and standards in close collaboration with relevant CM authorities.

Profile:

• A bachelor’s degree from a recognised Institution of secondary studies or equivalent qualification in Business Administration (or Communications as relevant).
• At least 4 years of previous relevant work experience in a similar role.
• The candidate should have a broad knowledge to navigate around and understand formal communication and be able to analyse a range of issues within the complex institutional environments of ESA, EU, and the relevant industrial landscape.
• Experience in documentation management and in the field of communication.
• A good sense of organisation.
• The work associated with this position can require the handling of classified documentation.
• The candidate shall confirm to be eligible and willing to apply for a Personal Security Clearance.
• The previous possession of a Personal Security Clearance will be considered positively.
• Be capable of executing activities with a high degree of autonomy.
• Deliver qualitative output under time pressure.
• Excellent interpersonal and communication skills as well as tact and discretion are required.
• Proficiency in the use of the Agency’s information systems and tools is an asset.
• Proficient in the English language, both written and spoken.
• Knowledge of another ESA member-state language is an asset.
• Candidates must be eligible to work in the EU.

DE&I:Within Serco, we believe there is a place here for everyone. Diversity & Inclusion at Serco is based on a culture where every voice is heard, and every employee feels valued. Working together as one team, we can enhance the experience of our people and teams, improve the value of our solutions to better serve the missions of our customers, and make a difference in our world. We are enthusiastic and passionate about our work which is infectious. We allow our employees to take responsibility for their work and promote a positive working culture. 
What we offer:

• Competitive Salary.
• Comprehensive package of benefits offered by the company.
• Assistance with relocation can be provided, and details available upon request.
• Engaging in company events to foster team spirit.
• Reimbursement of public transport expenses.
• Access to a variety of sports and recreational activities at ESTEC Escape Recreation Centre.
• Company contribution towards a pension scheme.

About Serco:

Serco is a leading Space Services Provider with thousands of skilled resources that has supported over 50 space missions on behalf of more than 10 Space or Government agencies around the globe, including the likes of ESA, CNES, EUMETSAT, EUSPA, ASI and NASA. We offer space capabilities across the full space lifecycle from satellite testing to Launch services, LEOP to spacecraft operations, space surveillance to data management, and supporting downstream application development. With over 55 years history in the space sector Serco is well placed to contribute to National strategies across Europe and the globe We work within the heart of the space sector so understand the challenges our customers face. When it comes to recruitment we are experts in sourcing the very best talent within space engineering, earth observation, satellite communications and cyber security. We have placed hundreds of people from post graduates through to C-suite executives into space agencies, satellite operators, manufacturers, system integrators, consultancies, earth observation/remote sensing, launch providers and much more.

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