Ops. Supervisor/Crew Leader

MOXY AMSTERDAM SCHIPHOL AIRPORT

#ATTHEMOXY the Moxy Schiphol Hotel is opened since August 2020 and we are looking for YOU

HANDS OFF WE GOT THIS

- Operations Supervisor-

What are my responsibilities?

Together with The Operations Manager you will coach your CREW MEMBERS and train the team daily. You will lead the team by example and ensures that all shifts for the Front Office and Food & Beverage run smoothly.

You, again together with the Operations Manager...

• manage and train the total team (Crew) by coordinating the activities of the front desk, reservations, guest services, and telephone areas.
• prepare monthly reports and budget for front office and F&B department.
• assist to monitor and handle guest complaints, and create pro-active planning to increase guest satisfaction scores.
• show analytical skills in checking reservations and pre-blocking rooms to ensures that all guest expectations are exceeded upon arrival.
• plan, develop and implement departmental goals.
• co-ordinate and evaluate the department’s financial performance
• create an exciting and motivating work environment with strong commitment within the team
• monitor team to ensure consistent compliance on all Brand Standards
• ensure the front desk provides a professional and friendly service for guests.
• arrange staff scheduling.