Reputation Manager

1 maand geleden


Amsterdam, Nederland Quentin Hotel Amsterdam Voltijd

Are you enthusiastic and dedicated to exceeding guest expectations?

Then we are looking for you

At Quentin Hotels we try to create extraordinary experiences for our guests. We are looking for a motivated Reputation Manager who can help us achieve our goals.

As a Reputation Manager, you are responsible for managing all things related to guest satisfaction, online reviews, implementing improvements, and much more.


Some of your tasks are to...

  • Monitor and control online reviews on all channels (Booking.com, Google, direct)
  • Make sure that the relevant department replies to guest reviews in a timely manner
  • Collect all guest feedback and report it to the relevant departments
  • Prepare weekly and monthly reports (guest satisfaction, review score, weaknesses, etc.)
  • Find solutions to improve overall guest satisfaction and make sure they are implemented

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