Store keeper

Store Manager
The Floor Manager’s primary function is to ensure the efficient running of the shop floor, in order to achieve the highest levels of customer service, sales and profit. To support the Store Manager / Deputy Store Manager and Floor Managers managing all personnel, product and merchandising functions, business processes and results for his/her store. The FM supports the Senior Management Team in directing and motivating the team to provide unparalleled, spirited service to all customers, generates sales and profit, minimize losses and ensures the store is visually distinctive and impeccably maintained.
Responsible for the day-to-day management and operation of a store or department in line with the company’s overall policy.
Managing stock levels and making key decisions about stock control and ordering.
Maintaining market awareness and performing competitor analysis, and introducing new and innovative business processes to maintain a competitive advantage.
Fluent in Dutch and English. (Diploma in Retail Business or something similar. MBO or higher.
~Store operations:
Customer service/Sales:

~Drives Sales through 100% execution of the company’s customer service standards.
~Delivers Sales Goals according to the company standards and strategic Plan.
~Promotes and uses product knowledge / training tools provided by the company.
~Effectively manage customer complaints in a timely and effective way.Coaching of employees on the shop floor.
~Standing in when the Assistant Store Manager is absent.

Ensuring a smooth sales process
~Complete daily/weekly store walk-throughs in co-operation with the Store Manager; Communicate to the Store manager what is driving sales results and discuss any issues/priorities, in order to develop strategies to maximize business.

Software knowledge:

~Knowledge and experience with stock management systems, Staff scheduling, till systems and KPI performance systems.

Ensures that entire team is receiving Training on a consistent basis. Turns every situation into a Training and Coaching opportunity.
~Motivates Team through a positive and energized atmosphere.
~Hours usually include weekends, evenings and holidays.
~Working rapidly, especially during peak sales periods to ensure that all customers are being serviced properly and store operations are being completed in a timely manner.
~Ability to read, write, conduct business related information and analyze data as required.