Client services representative | dutch

4 weken geleden


Amsterdam, Nederland Undutchables Voltijd € 3.000 - € 3.500

As a Customer Support Representative, your primary responsibility is to deliver exceptional service in both German and English languages while promoting business growth.Provide outstanding customer service in both German and English through various communication channels such as email, phone, and live chat.
~ Address customer inquiries regarding software product licensing, pricing, payments, and order statuses, either independently or by supporting Accounts Managers.
~ Generate quotations for new software licenses and renewals to ensure customer satisfaction and competitive pricing.
~ Collaborate closely with Account Managers, Technical Support, Finance, and external stakeholders to ensure prompt resolution of customer requests and enhance overall customer satisfaction.
~ Excellent written and verbal communication skills in both German and English.
~ Goal-oriented mindset and the ability to collaborate effectively with a dynamic team to meet monthly and quarterly targets.
~ Proficiency in handling numerical data to understand various discount structures, currencies, and quote proposals.
~ A minimum of 2 years of experience in customer service or a similar inside sales role, preferably within the IT industry.
~ A bachelor's degree
~ Fluency in an additional language, aside from English and German, would be advantageous. Working conditions Our client offers a direct contract with a focus on long-term commitment, providing:
~ Extensive training and ongoing support.
~ Company description Established in 1995, our client is a global provider of premier software development tools and components to commercial application software developers. Operating in the USA, UK, Ireland, Japan, and now in the Netherlands, they serve over 125.000 customers across 180 countries, with teams proficient in over 10 languages.



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