Partner Manager

Make every customer conversation around the world feel unmistakably Odido Ontdek hieronder precies welke vaardigheden, ervaring en kwalificaties u nodig heeft om te slagen in deze functie, voordat u solliciteert. This Is What You Will Do At Odido, thousands of customer interactions happen every day across Europe, Africa, Asia and beyond. Every one of them carries our name. As Partner Manager, you make sure those interactions reflect who we are: human, optimistic and fully committed to becoming the number one Customer Champion in the Netherlands. You steer performance, build trust across borders and turn customer insights into action. You lead our international outsourcing partners with clarity, ownership and a clear heartbeat for experience. When partners deliver excellence, customers feel it. And so do you. You sit right at the intersection of culture, operations and customer experience. Your impact is both daily and strategic. You Will Own partner performance end to end across multiple international locationsProtect customer experience with sharp KPIs and bold decisionsCoach partner leadership and frontline teams with energy and clarityLead weekly and monthly business reviews with strong insights and concrete improvementsTravel on site to stand close to the agents who represent our brandTurn customer impacting trends into actions that move results fastUse tools like Qlik, Medallia, Salesforce and Genesys to elevate performanceBuild strong partnerships with internal teams including Quality, Training, WFM and Customer Operations Every day, you help our partners deliver the same quality, tone and humanity as our in-house teams. Meet Your Manager You will work with a leader who does not just manage but enables. Energetic. People focused. Clear minded. A natural coach who invests deeply in the growth of his team. You get a manager who Helps you rise, not micromanage youPushes you when needed, protects you when requiredGives you space, challenge and direction at the same timeBelieves that ownership, clarity and trust create high performing teams Decisive, creative, customer obsessed in the best way and committed to building a team that wins together. If you want a leader who multiplies your strengths and accelerates your growth, this is where you will feel at home. About The Team This is an international, high energy and high trust team that owns the full performance of Odido's global partner network. We support partners across several countries, blend operational excellence with humanity and collaborate tightly with Customer Operations, Quality, Training and Vendor Management. We move fast, stay curious and believe in constant improvement. You will join a team that shares openly, challenges respectfully and celebrates wins together. Together we are We are Odido, the new provider of mobile, fiber optic and TV. And with almost 2,000 colleagues, we show that telecom can be improved. Because technology is for everyone. Wherever you come from, wherever you go. With Odido everyone participates in the digital world. That is our ambition. Everyone at Odido helps to build a brand that is human, optimistic and progressive. Is that really something for you? Then we might fit well together. This Is What We Stand For Our name - you can also read it from back to front - consists of different shapes. Which together are one. Because that's how we look at the world around us. As a place where people, no matter how different, move forward together. We're there for each other. We always look at opportunities. We celebrate diversity and are committed to an inclusive work environment with equal opportunities for all. That sounds good of course. But we don't stop at fine words: at Odido we are a recognized Top Employer. A confirmation that we are proud of. What We Offer Good salary and variable bonus scheme;Hybrid working;A progressive pension scheme;30 vacation days (if you work for us full-time) and an extra day off after Ascension Day;Redeemable holidays;An Odido subscription;Real growth opportunities;Personal annual learning budget and over 200 digital training and courses;Workshops, learning weeks, annual ski trip, fun outings and parties. You bring this Some qualities cannot be taught. You naturally have them. You are empathic, curious, customer driven and authentic. You know how to connect with people and lead with clarity. You enjoy challenges, own your decisions and grow from feedback. You make teams around you better. Bachelor's degreeAt least 3 years of experience in vendor or third party managementStrong operational and analytical skillsExperience in Customer Operations or contact center environmentsAbility to act quickly and decisively in high pressure situationsStrong communication and coordination skillsFluent in Dutch and EnglishWilling to travel internationally Learn every day At Odido we learn every day. All of us. You are responsible for your own development. That is why you decide how, what and when you learn. We have more than 200 digital training courses with which you can work on professional and personal goals. We don't do old-fashioned performance reviews and assessments. You keep your manager and colleagues informed of your goals and progress. You are in control. Press on the button Are you as excited about Odido as we are? Then we are probably a good match. We are looking forward to meet you You can apply via the application button. xfgnyzt Done in a minute