Technical Sales Manager

4 weken geleden

Den Haag, Nederland Undutchables Voltijd € 5.000 - € 6.000

The main responsibility of this role is to deliver technical support and training to customers, sales channel partners, the sales team, the customer support team, and the New Products Introduction team (NPI). This entails comprehending the safety agency standards and electrical installation requirements in the clients target markets to address installation issues, as well as having a thorough knowledge of the clients products and those of the clients competitors to aid in training and competitive evaluations. Additionally, this role involves overseeing layout services in Europe, Africa, and Asia, and contributing to the New Products Introduction team initiatives for product development. A secondary responsibility is to oversee and manage the operations of the South Holland office, ensuring that the team based there can carry out their tasks effectively.
Comprehensive Technical Support: Deliver design, assembly, and installation support, along with training on the clients products for layout services, sales managers, customer service representatives, distributors, and sign company customers.
Regulatory Assistance: Support customer service representatives with safety agency declarations and reports for smooth shipping and customs clearance.
Customer Training: Provide exceptional customer support, including onsite product training.
Problem Resolution: Address post-installation issues through virtual and onsite troubleshooting, failure analysis, and corrective actions.
NPI Team Collaboration: Act as a consultant to the New Product Introduction team, offering valuable insights on safety agency standards and electrical installation compliance for the EU, Africa, and Asia regions. Cross-functional Team Participation: Engage in weekly cross-functional team meetings and monthly NPI & Launch meetings.
Third-party Testing Coordination: Assist the NPI team with third-party lab testing in the EU.
Ensure sign product density guidelines are met through direct testing or coordination with the design team.
NPI Sales Support: Develop and implement strategies to equip the sales team with samples, training, and plans to drive new product sales in the first six months post-launch.
Sales Team Empowerment: Provide the sales team with training and technical presentations on the clints products, layout tools, and services.
Team Leadership: Oversee and develop the technical support team across the EU, Africa, and Asia regions, including layout services, RMA investigation, and customer issue resolution.
Exhibition Management: Lead the planning, setup, and design contributions for exhibition stands and attend industry exhibitions.
Facilities and Budget Management: Collaborate with EU sales and business leadership to develop and manage the office facilities budget. Address all facility issues not covered by the landlord to maintain a clean, efficient, and presentable office environment. Provide local guidance and support to the operations team as needed.
University degree in engineering, electronics, or equivalent education/knowledge gained from work experience.
~ Hands-on experience providing technical support for electronic equipment.
~ Strong skills with computer software such as Windows, Word, and Excel.
~Communication Skills: Exceptional ability to communicate clearly with diverse groups, including sign makers, distributors, designers, installers, engineers, and sales team members.
~ Team Leadership: Demonstrated success in managing and developing a team, preferably in a similar business environment.
~ Sales and Customer Service Experience: Experience in making sales visits, customer service calls, and delivering presentations.
~ History of positive collaboration on technical projects in a team environment.
~ Language Proficiency: Strong English language skills, including excellent writing abilities.
~ If you have a strong engineering background, excellent communication skills, and a passion for solving complex technical challenges, we'd love to hear from you

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