IT Support Senior Engineer
5 dagen geleden
Location: Bleiswijk, Head Office/Business unit IT Who are we?
Toolstation is a growing organization with national coverage. Our motto is; "Wij helpen vakmensen en Doe-Het-Zelvers hun klus te klaren’’ (We help professionals and DIY enthusiasts get their job done)". We do this through a simple formula where customers can buy products both online and in a network of locations, with quick service, a wide assortment and affordable prices. We are one of the fastest-growing multi-channel retailers of tools, accessories and construction supplies in the Netherlands and Belgium. Role Purpose
This role is an extension of the IT-Support Engineer role. Its purpose is to recognize tenure and deeper responsibilities and to encompass Subject Matter Expertise (SME) within one of 5 fields (Google, Apple, Microsoft, Linux and Network).
A successful IT-Support Senior Engineer will be a technical leader for internal teams, where confidence and expertise can be demonstrated and shared with teams to increase and support adoption of Google / Apple / Microsoft / Linux / Network services. An important part of the role will be to demonstrate confidence in recommending use cases of available Google / Apple / Microsoft / Linux / Network services that suit the customer / stakeholder requirements while providing stable, secure and scalable solutions.Subject Matter Expert (SME) Knowledge Areas
SMEs know and understand:
• The customer environment, requirements and desired outcomes;
• The value of building trust through regular interaction with all stakeholders (customer, development teams and partner service providers);
• Specific technologies that underpin advertised services;
• Priority - what's important and why;
• Impact - how service or change affects the mission;
• Industry insights, the marketplace, emerging technologies. Typical Activities
• Monitor and manage services in daily use, assist with Incident Management and Problem Management by applying a Continual Service Improvement approach;
• Identify areas of concern and proactively address risks using industry standard approaches;
• Production of reports to illustrate service and system health. Key Responsibilities
• Provide top-tier customer service for IT-related issues;
• Diagnose and resolve software and hardware problems;
• Act as a Subject Matter Expert for major tech platforms;
• Implement infrastructure solutions;
• Perform root cause analysis and develop long-term solutions;
• Maintain accurate documentation and IT-systems;
• Collaborate effectively across the organization. Required Skills
• Expertise with Google Cloud and Workspace;
• Strong communication and documentation skills;
• Extensive IT-support experience;
• Knowledge of various operating systems;
• Proficiency in business productivity suites;
• Understanding of computer networking and ITIL-processes. Desired Qualifications
• Driver’s licence;
• Linux/Unix experience;
• Technical project delivery background;
• ITIL-certification. Key Behaviors
• Excellent interpersonal and communication skills;
• Strong team collaboration;
• Adaptable and innovative problem-solver;
• Continuous learner;
• Resilient under pressure. Work Conditions
• Occasional travel within Europe;
• Potential work outside core hours. What Toolstation Offers
• An employment contract of 36 to 40 hours per week, starting with a one-year contract, with prospects for a permanent position;
• A salary between € ,00 - € ,00 gross per month based on a full-time employment;
• 25 vacation days (with the option to purchase 5 additional leave days);
• Access to a pool car or travel expense reimbursement (minimum 10 km and maximum 30 km one way);
• A work-from-home arrangement including compensation;
• A Sharesave plan (share option scheme), which you can join after your first year;
• Nice extras such as a corporate fitness arrangement, birthday and Christmas gifts;
• A wide range of online training (from GoodHabitz) for personal development;
• 20% staff discount on the Toolstation assortment;
• A good pension scheme (from 18 years old).Denk jij de ideale kandidaat te zijn voor deze functie? Reageer dan snel Mocht je niet aan alle eisen van de vacature voldoen, vragen wij je toch om te reageren. Wellicht hebben wij interessante opleidingsmogelijkheden of andere vacatures bij deze of een van de andere interessante opdrachtgevers.
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