Service Desk Team Leader

2 weken geleden

Duitsland, Nederland Bundesanstalt für Immobilienaufgaben Voltijd

IT Support Manager for the coordination of the IT support team (f/m/d)
The Bundesanstalt für Immobilienaufgaben (BImA) is the federal government's real estate service provider, which supports the real estate policy objectives of the federal government and provides the necessary land and buildings for almost all federal authorities. Accordingly, we are represented throughout Germany with over 7,000 employees and take care of a very broad and diverse real estate portfolio as well as the ecological use and maintenance of natural areas of the federal government. With the management and continuous optimization of the IT infrastructure, we ensure secure and smooth digital processes in the Information Technology division. As a modern IT unit, we advise on all content-related, process-related and economic issues. The Head Office is looking for a member of staff for the Information Technology division in Bonn or Potsdam to start as soon as possible:
IT Support Manager for the coordination of the IT support team (f/m/d) (pay group 11 TVöD Bund / BesGr. We are looking for an IT Support Manager (f/m/d) to provide technical leadership to our team and help ensure efficient and responsive IT support.

As an IT Support Manager, you will be responsible for managing and monitoring all IT support activities. In your role as IT Support Manager, you will document incidents and solutions, analyze issues and apply known solutions. You will also be responsible for managing and monitoring IT service order processing. You have a university degree (Diplom FH/Bachelor) in computer science, business informatics or industrial engineering or a comparable qualification or a career qualification for the higher technical service.

You have sound knowledge and experience in the area of service desk, especially with regard to service desk processes.
You have sound knowledge and experience in using service desk tools
You have sound knowledge and experience in planning and managing service desk teams.
You have sound knowledge of standard IT applications (Microsoft Office applications, Windows).
You have knowledge of IT incident management.
As an IT Support Manager, you have methodical knowledge of user training.
In your role, you will have experience in creating documentation and handouts for IT applications.
You have knowledge of IT law, IT compliance, data protection and information security.
Knowledge of technical English rounds off your profile.
You have the ability to work in a team and are both critical and socially competent.
Professional development opportunities and extensive training opportunities
Free parking facilities
Possibility of renting an apartment from the federal housing assistance scheme
Then apply online by July 3, 2024 via the central application platform INTERAMT under the job IDs 1137028 (Bonn) or 1137424 (Potsdam).
If you have any questions about the application process, please contact Ms. Information on data protection and storage of your data in accordance with the GDPR in the course of your application to BImA can be found here
The jobs at the Federal Agency for Real Estate are generally also suitable for part-time employment. If corresponding applications are received, it will be checked for the respective job whether the part-time wishes can be met within the scope of the official possibilities (in particular requirements of the job, desired organization of part-time work).
We are particularly pleased to receive applications from severely disabled people or people of equal status and give them preference if they are equally suitable.
If a degree certificate is not yet available at the time of application, written proof of the module grades obtained to date must be enclosed. If you have obtained a university degree abroad, please enclose proof of the equivalence of the degree with your application documents. Information on the recognition of international degrees can be found at the Central Office for Foreign Education (ZAB).

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