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Technical Support Specialist
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Job Description
Join our team and help us deliver exceptional service to our partners and their customers
We are seeking a dedicated and dynamic Technical Support Specialist to join our team. In this role, you will be instrumental in supporting our software partners and their end customers, ensuring a smooth implementation and onboarding process for our VONQ APIs and Widgets. Your ability to manage and update our knowledge base and job board inventory, alongside handling support tickets, will be crucial in maintaining high partner satisfaction.
Responsibilities
- Support VONQ’s Software Partners: Assist software partners during the implementation of VONQ APIs and Widgets, providing technical guidance and troubleshooting support
- Knowledge Base Management: Update and maintain our knowledge base with relevant and up-to-date content to ensure partners and customers have access to comprehensive resources
- Job Board Inventory Updates: Keep our job board inventory current with detailed instructions and relevant information
- Support Ticket Resolution: Respond to and resolve support tickets from partners efficiently, ensuring timely and effective solutions
- Partner end-customer Onboarding: Provide onboarding support for end-customers using VONQ products, ensuring they have a seamless start with our services
- Communication: Communicate effectively with a diverse audience to manage a stellar relationship with our partners, as well as with their customers, on their behalf
Skills and Qualifications
- Technical Aptitude: Technical understanding of APIs and Widgets, with the ability to troubleshoot and guide technical implementations
- Customer first - Excellent interpersonal and communication skills, with a focus on providing exceptional customer support
- Proactivity and problem-solving: Ability to take initiative, analyzing and fixing issues, as well as develop and improve processes to increase the quality of our services
- Knowledge Management: Attention to detail, ability to think with a beginner’s mind and experience in maintaining and updating knowledge bases or similar documentation repositories
- Ability to manage multiple tasks, prioritize effectively and collaborate with multiple team members across different locations
- Proficiency in English - both written and spoken
Why VONQ?
Check us We’re one of the hottest companies in the international recruitment marketing space with offices in Rotterdam, Düsseldorf and London
We’re growing rapidly and giving you the chance to learn and grow with us You’ll work together with great young professionals in sales, marketing, technology. and more Enjoy more than enough freedom to take ownership and do what you think is best
What is in it for you?
- A market-competitive salary – cha-ching
Top-notch gear, from iPhones to Macbooks, to keep you mobile and at the forefront of tech
- Unlimited vacation days – live your life and conquer the world
A fair contribution to your pension fund.
Zoom around town to get to us - we got your commuting / business trip expenses covered
- The best of both worlds – flexible hours and a hybrid office-home culture.
Level up your body and mind – Your HeadSpace subscription is fully on us
Seize the day with skill-building opportunities and challenges that'll make you grow like a champ
- Be part of an A-team in a dynamically developing international tech realm.
Ready to shine with us? Click that Apply Button Now and submit your resume and a cover letter to highlight your relevant experience and why you would be a great fit for this role. We look forward to reviewing your application Questions? Reach out to David at .
We Are VONQ
As a vanguard in recruitment technology, we are not just a company – we are the revolution Our smart recruitment marketing solutions are setting the stage for global giants like Microsoft, Philips, Deloitte, and Decathlon. We're not just building a future; we're the architects of it. With the acquisition of tech powerhouse IGB in 2020, our journey is a symphony of innovation and growth. Since then, we released numerous innovative solutions to market and partnered with renowned HR software companies, for which we were recognized by Fosway Group (Europe’s top HR analyst) as a Strategic Leader in the HR Tech space for the 3rd year in a row in 2024
Join the revolution – join VONQ
