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Computer Scientist / ITSM Process Manager Incident, Problem and Knowledge Management
Full-time
As an ITSM process manager, you are responsible for managing, monitoring and optimizing ITSM processes (incident, problem and knowledge management).
You will also be responsible for project management. This includes working on projects, developing concepts and coordinating and implementing specifications.
You create and evaluate reports and key figures for management.
You will also act as a Group-wide interface to key performers in IT and non-IT and take on other tasks.
You have a degree in computer science or a comparable qualification and ITIL certification (Foundation).
You have several years of extensive professional experience in first and second level support as well as in IT operations and IT operational quality.
As a process manager with a focus on incident, problem and knowledge management, you will be responsible for setting up and continuously developing IT service management processes. You will optimize them in line with enercity's business requirements and make any necessary adjustments. You are responsible for driving forward IT service processes and ensuring that IT is optimally positioned for current and future business goals. You will also communicate the standards and principles of a future-oriented process architecture and advise management.
The icing on the cake - we offer you these benefits:
We look forward to your ideas - we value your willingness to actively help shape processes, products and solutions.
Further training: developing your potential from day one It is very important to us that you can develop your potential freely - from your very first day at work. You will not only benefit from a comprehensive induction, but also from further training measures tailored to your needs.
In addition, the company medical service is always there for you if you have any questions about health issues and prevention.
Everything for your work-life balance From flexible working hours and mobile working to the enercity crèche and support for caring for relatives: We do our best to help you achieve the best possible work-life balance.
Attractive salary As a company, we are often geared towards the start-up mindset, but not when it comes to your remuneration. In addition to an attractive and secure salary, you will benefit from special payments or a company pension scheme, for example.
enercity day nursery Every year, we provide twelve children of employees with a place in our nursery. The "Little Scientists' House" initiative introduces the little ones to music and the English language.
There are also plenty of charging options for your electric car in our parking lot.
Mobile working Wherever possible, we make it easier for you to achieve a work-life balance through mobile working. Simply use our online application form.
