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IT Service Desk Manager - Germany (f/m/d)
Qioptiq, an Excelitas Technologies company, designs and manufactures optical components and systems used in a variety of applications and markets such as medical, aerospace, research and development, and the semiconductor industry. IT Service Desk Manager - Germany (f/m/d) at the Göttingen site
Managing the day-to-day operations of the Service Desk team to ensure efficient resolution of customer queries and technical issues.
Develop and implement policies and procedures that increase the efficiency and effectiveness of the Service Desk.
Promote strong and continuous communication with local management, with regular comprehensive updates on all IT related matters
Perform IT Business Relationship Management (BRM) tasks in collaboration with the respective business partners
At least 5 years' experience in a service desk or technical support role, including at least 3 years in a management position in a multinational company
Strong understanding of IT support processes and ITSM software
Profound leadership and people management skills
Experience in managing budgets and IT resources
Certification in ITIL with an accompanying understanding of IT service management
Very good knowledge of written and spoken English
