Client Advisor

pThe Client Advisor is the voice of Van Cleef Arpels for our clients, as he/she builds and maintains strong relationships with them. While advising via phone and web based channels, you are responsible for upholding excellent level of client support and developing sales. /pbrScroll naar beneden voor de volledige details van de vacature, inclusief de vereiste ervaring en de bijbehorende taken.brpAside from being the expert advisor for our clients, you will apply your commercial sense to identify sales opportunities, develop your client portfolio, maintain the interest and engagement of your clients at the highest level. As a specialist of the Maison, you will deliver expert knowledge on the products and Maison, while providing the highest quality of service and client satisfaction. /pKEY RESPONSIBILITIESpAdvising, selling clienteling /pulliDrive sales through professional and courteous client interactions meeting the Maison targets /liliBe a role model regarding the Maison selling ceremony /liliHandle solve issues related to clients /liliHandle all inbound calls, e-mails social media messages and greet all clients in a timely, professional and engaging manner /liliActively develop outbound clienteling actions to enhance your client portfolio /liliProcess orders initiated by phone; this will involve a great deal of data entry in the CRC systems /liliConsistently seek new product knowledge to act as an expert for the Maison /liliDisplay strong selling and negotiating skills; overcome objections and ask probing questions to close sales /liliFollow-up client satisfaction barometer KPIs and answer to your clients following their questionnaire feedbacks /li /ulpMaison identity expertise /pulliKnow the Maison products, History and events calendar to convey story telling to your clients /liliKnow the Maison e-Retail procedures (selling, customer services, return exchanges, delivery) /liliBe a referent for High Jewelry, Jewelry Watchmaking know-how /liliBe proactive in building strong synergies and collaboration with the Boutique network to offer seamless experience to our clients /li /ulYOUR PROFILEpIf you are commercially minded and pride yourself in providing the best quality of service and support, we invite you to join us as our Van Cleef Arpels Client Advisor. /ppYour background in customer support and service, hospitality or retail, will provide a good basis to grow your customer management and sales skills. /ppTo be successful, you know your market, and have a strong command of your language, with communication skills that are superb and represent the quality Van Cleef Arpels personify. /ppAs a good team player, you are flexible, positive, dedicated and a multitask wizard. /ppYou must be able to demonstrate the following key capabilities: /pulliExcellent understanding of customer service /liliKeen sales skills /liliComputer literacy /liliKeyboarding skills of at least 50wpm /liliWritten and verbal communication skills at a bnative level of Italian and/or Spanish /b, along with bcomplete fluency in English. /b /liliBe constructive in difficult situations /liliCollaborate with others to enhance work processes, tools and governance /liliBe eager to learn new competencies, capabilities and knowledge /li /ulWE OFFERpA supportive space where you can grow further as a professional and develop your market and product knowledge in the luxury sector. With us, you are in a very international environment of dedicated professionals
- and before you know it, you might even pick up an additional language or two from your colleagues. /ppApart from that, we also have team building and evening events, where you will have a chance to get to know your colleagues from various brands and departments. xgiwjmb /ppTo reward your dedication,

we offer
a competitive salary, which includes the 13th month, bonus, commission and a full reimbursement of travel costs. /pbr