Customer Administrator

6 dagen geleden


Amsterdam, Noord-Holland, Nederland Parallel Consulting Voltijd
We are expanding our team in Amsterdam and are looking for a Customer Journey Expert to help optimize and shape our customer experience strategy.
You will work closely with cross-functional teams to ensure a seamless and consistent experience across all channels and touchpoints. Your expertise will help us enhance customer satisfaction, drive customer loyalty, and ultimately contribute to the growth of our business.
Data Analysis & Insights : Analyze customer behavior, feedback, and touchpoint interactions to identify pain points, opportunities for optimization, and areas for improvement.
Collaboration : Work with stakeholders from marketing, product, sales, and customer service teams to implement customer-centric strategies and ensure a consistent experience across all touchpoints.
Strong analytical skills with experience interpreting customer data to drive actionable insights.
Salesforce, Adobe, etc.).
Excellent communication and collaboration skills, with a strong ability to work across teams.
Fluent in English (additional languages are a plus).
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