Director of Account Management

4 weken geleden


Nederland OXO Innovation Voltijd

We are seeking an experienced and visionary Customer Success Director who is fluent in both Dutch and English and will report to the Chief Solutions Officer. The ideal candidate combines a deep understanding of technical writing and content strategy with exceptional leadership and customer relationship management skills. They will also have a crucial role in overseeing the quality, deliveries and financial accuracy and profitability of projects realted to the creation, management and publishing of technical documentation. They will collaborate with clients and internal teams to deliversolutions that address their challenges while upholding the highest standards of quality and reliability. This role will focus on driving customer satisfaction, retention, and growth while ensuring the optimal operation of the Story Box office and team.

Team Management & Collaboration
Lead and mentor a team of project managers, technical writers, and content strategists.
Performance Analysis & Reporting
Regularly analyze data to identify trends, areas for improvement, and opportunities for growth.
Present insights and recommendations to senior leadership to inform strategic decision-making.


Fluency in Dutch and English.
Proven experience as a Customer Success Director, Account Manager, or similar leadership role.
Expertise in technical writing and content strategy within a B2B or SaaS environment.
Strong leadership and team management skills with a track record of building high-performing teams.
Analytical mindset with the ability to interpret data and drive actionable insights.
 
Knowledge of content management systems (CMS) and technical documentation tools.
Experience working in a multilingual, multicultural environment.
 
Opportunity to lead a dynamic and customer-focused team.


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