Service Management Lead
1 week geleden
Tata Consultancy Services (TCS) is een wereldleider in IT-diensten, digitale oplossingen en bedrijfsoplossingen en werkt samen met zijn klanten om hun bedrijven te vereenvoudigen, versterken en transformeren. We garanderen de hoogste niveaus van zekerheid en tevredenheid door een diepgewortelde toewijding aan onze klanten, uitgebreide branchekennis en een wereldwijd netwerk van innovatie- en leveringscentra.
TCS opereert wereldwijd en heeft meer dan 616.171 van 's werelds best opgeleide consultants, die 157 nationaliteiten vertegenwoordigen in 53 landen. TCS heeft zijn aanwezigheid in Nederland gevestigd in 1992 en werkt samen met toonaangevende Nederlandse klanten in diverse sectoren, waaronder verschillende NL20-bedrijven. TCS is gerangschikt als #1 in klanttevredenheid onder IT-dienstverleners in Nederland in een enquête van Whitelane Research en wordt erkend als Top Employer in Nederland, Europa en wereldwijd door het Top Employers Institute.
Voor meer informatie, bezoek
Wij zijn opzoek naar een Service Management Lead om ons team te komen versterken.
Wat zijn de must have voor deze functie:
- Je hebt ervaring met Service integratie en beheer van services van externe partijen.
- Je hebt ervaring in operationele integratie, mbt projectmatige levering en integratie van oplossingen.
- Je werkt samen met externe partijen.
- Het monitoren van kwaliteit en stabiliteit in het gehele proces en testen.
- Gebruik van geautomatiseerde tools voor ondersteuning en self service.
- Professionele ondersteuning van eindgebruikers bij incidenten en service verzoeken.
- Je dient alle rapporten m.b.t ondersteuning en richtlijnen te verstrekken volgens de voorgeschreven procedures.
- Je spreekt vloeiend Nederlands en Engels.
pré
- Minimum 5 jaar ervaring als service management / Change Manager
- Bijwerken van prioriteiten en zorg ervoor dat de risico beoordelingen voor zowel zakelijk als technische worden uitgevoerd volgens de richtlijnen.
- De status van de change communiceren aan verschillende service support en proces managers.
- Het bijhouden van schema's
- Het helpen bij opstellen van verschillende rapporten
- Samenwerken met alle relevante partijen om wijzigingsbouw,testen en implementatie te Coördineren volgens de schema
Mocht je nog vragen hebben, aarzel dan niet om contact met ons op te nemen.
We kijken ernaar uit om van je te horen en wie weet verwelkomen we je binnenkort in ons team
Tata consultancy Services (TCS) is een werkgever met gelijke kansen. We geloven oprecht dat het in dienst nemen van een diverse beroepsbevolking essentieel is voor ons succes. Houd er rekening mee dat wervingsbeslissingen altijd worden genomen op basis van de vaardigheden, competenties en ervaring van de sollicitant en de mogelijke aansluiting bij de beschikbare functie.
Privacy Note:
Tata Consultancy Services (TCS) is an equal opportunity employer. We truly believe that employing a diverse workforce is pivotal to our success. Please note, recruiting decisions are always based on applicant's skills, competencies & experience and potential fitment to the available role.
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