IT Support Engineer

2 weken geleden

Breda, Noord-Brabant, Nederland Blupace Limited Voltijd
Blupace is a world-class IT development company that strives to improve its processes constantly. Blupace provides innovative software solutions for businesses of all sizes, with a focus on Web & Mob Applications, e-commerce websites, data & Analytics , Field services and more. We are passionate about developing innovative technology solutions that make a difference. Our team is dedicated to providing you with the best possible service, and we are always looking for new ways to improve our products and services. Looking for Freelancer DSS
It is a Breda based contractual opportunity, Band 2 engineer.
Location - Verlengde Poolseweg, 4818 CJ Breda, Netherlands
Language - Dutch - C1 proficiency as a mandate
Desktop Technician will provide day to day local\remote desktop support, receive inbound calls, answer questions, troubleshoot and document steps performed to resolve challenges with hardware, software and application issues in a ticketing system. The candidate will also need to facilitate customer resolution for calls and engage their supervisors and managers to ensure operational consistency across all shifts within the IT Support Center. Desktop Support Engineer provides Break Fix, fault diagnosis and resolution. Providing fault analysis to customer's various core operating systems and platforms, as well be able to provide support and apply desktop fault resolution for the approved application suite.

Install, upgrade, support and troubleshoot XP, Windows 7, Windows 8.1, Windows 10 and Microsoft Office 2010, Cisco Jabber, another authorized desktop application.
# Should have basic knowledge of Mac operating system, to support Apple pc users.
# Install, upgrade, support and troubleshoot for printers, computer hardware.
# Use diagnostic tools to troubleshoot problems associated with network connectivity, and workstation hardware/software.
# Broad experience of IT with basic understanding of Networks, Servers, Audio/Visual, Smart Devices and Telecoms.
# Bachelor Degree or equivalent in Computer Science or related field.
Minimum of 18 months' years of IT experience.
Windows 7-10, Microsoft Active Directory, utilization of GPOs, MS Office 365, PC hardware installation and troubleshooting, Enterprise anti-virus solutions, Helpdesk ticketing systems.
Mobile device management including IOS and Android devices, Enterprise encryption solutions, Windows PC/laptop management via Active Directory.
Willing to work off-hours and weekends when required for projects or emergency support.

We believe an environment like this is where ideas can truly flourish and balanced with a healthy dose of fun, it ensures that our people stay and develop.

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