Spare Parts

pWithin bYanmar Marine International /b, the spare parts organization plays a critical role in supporting Yanmar's Authorized Dealer Network and ensuring product availability, customer satisfaction, and commercial success.b The Spare Parts Dealer Network Specialist /b is responsible for strengthening dealer performance, improving spare parts sales, and ensuring the efficient operation of Yanmar's spare parts distribution network. By working closely with dealers, distributors, and internal stakeholders, you contribute directly to customer satisfaction, dealer development, and business growth. /p h3What are you going to do /h3 pAs our bSpare Parts Dealer Network Specialist /b, you will act as the key link between Yanmar and its dealer network. You will be responsible for driving spare parts sales performance, supporting dealer development, and improving operational excellence throughout the distribution network. Through close collaboration with dealers, distributors, and internal teams, you will help expand Yanmar's aftermarket business while ensuring high service levels and customer satisfaction. /p h3Your main tasks and responsibilities /h3 h3Spare Parts Sales Business Development /h3 ul liSupport the achievement of regional spare parts sales targets and contribute to year-on-year business growth. /li liMonitor spare parts sales performance and proactively report progress to relevant stakeholders. /li liIdentify sales opportunities and initiate commercial activities together with dealers and distributors. /li liAnalyze sales results and implement corrective actions where required. /li liSupport credit checks, payment terms, credit limits, and overdue account follow-up activities. /li liDevelop long-term partnerships with dealers to maximize spare parts business opportunities. /li /ul h3Spare Parts Operations Performance /h3 ul liImprove day-to-day spare parts operations, ensuring timely and accurate flow of parts to dealers and distributors. /li liInitiate improvements focused on parts availability, order accuracy, and delivery performance. /li liMonitor dealer inventory levels and operational KPIs using CRM and reporting tools. /li liLead discussions and follow-up actions with dealers and internal stakeholders to improve operational performance. /li liCollect, consolidate, and analyze dealer and customer feedback regarding spare parts availability, ordering, and delivery. /li liDrive improvement initiatives aimed at increasing parts sales volume and customer satisfaction. /li liMonitor dealer responsiveness, service quality, and compliance with Yanmar dealer standards. /li liLead dealer performance improvement initiatives and continuous improvement projects. /li liOrganize and support dealer business reviews, performance meetings, and development discussions. /li liMaintain accurate dealer records, performance data, and compliance documentation within YMI's CRM system. /li liCoordinate dealer onboarding activities and support training initiatives related to technical service, spare parts handling, service quality, and systems usage. /li liAnalyze market developments, competitor activities, and customer expectations to identify opportunities for dealer network development. /li liAct as the primary contact point for dealer inquiries related to standards, compliance, and aftersales procedures. /li liMaintain accurate dealer performance and compliance reporting. /li liTrack dealer adherence to Yanmar service and branding standards and elevate recurring concerns where required. /li liPrepare benchmarking reports and share best practices throughout the dealer network. /li liCollect and report relevant market intelligence to support strategic network development decisions. /li liSupport continuous improvement of dealer network effectiveness, sustainability, and customer satisfaction. /li /ul h3Who are we looking for /h3 pThe ideal bSpare Parts Dealer Network Specialist /b is commercially minded, customer-focused, and highly proactive. You enjoy working with both operational processes and dealer relationships and are motivated by driving business growth while improving customer satisfaction. You are comfortable working independently, influencing stakeholders, and leading improvement initiatives across an international dealer network. /p h3The ideal candidate /h3 ul liBachelor's degree in Logistics, Supply Chain Management, Business Administration, or a related field. /li li3-5 years of experience in spare parts, aftersales, logistics, supply chain, or a similar operational environment. /li liExperience working with dealer or distributor networks is highly preferred. /li liStrong understanding of spare parts distribution processes and aftermarket operations. /li liCommercial mindset with an affinity for sales growth and dealer development. /li liExperience working with ERP, CRM, and inventory management systems such as SAP or Microsoft Dynamics. /li liStrong analytical, organizational, and coordination skills. /