Business Process Consultant: Manufacturing

We are a leading global online food delivery marketplace. Our tech ecosystem connects millions of active customers with hundreds of thousands of connected partners in countries across the globe. To empower every food moment around the world, whether it's through customer service, coding or couriers. Just Eat Takeaway is building the next generation of partner acquisition, onboarding and partner success. As a Technical Process Manager – Omnichannel, you sit at the heart of this work — translating high-level commercial goals into detailed, buildable process specifications for Salesforce, self-service, and agentic tooling across the partner journey. You are the connective tissue between commercial intent and technical execution, aligning domain experts, solution architects, UX designers, and developers into one coherent delivery stream. You independently own requirements documentation and testing execution within agreed design frameworks, escalating cross-platform architecture changes to the Principal Process Architect. Translate high-level commercial goals into detailed functional specifications for Salesforce (evolving for both SMB and strategic account sellers), Partner Hub, agentic tooling, and partner CRM workstreams. You independently author user stories, acceptance criteria, and data flow diagrams to a standard sufficient for direct development handoff — down to specifics like the mandatory Salesforce data points required to trigger contract generation in our self-service journey. Challenge existing process designs to propose improvements, applying practical knowledge of Salesforce and agentic platform capabilities to identify technically superior alternatives. Gap analysis and impact assessment: Conduct gap analysis on existing functional requirements, producing structured impact assessments that document system touchpoints, data dependencies, and downstream effects. Testing and validation: Drive E2E testing and validation for tooling and process changes. You independently write and execute test scripts, manage defect logging, and confirm sign-off criteria are met before each production release, so operational enhancements roll out smoothly and without disruption. 6+ years in business analysis or technical product management, with hands-on Salesforce experience. ~ A proven record of producing developer-ready specs: user stories, acceptance criteria, and process flow diagrams that tech teams can execute against effortlessly. ~ Salesforce Agentforce is a strong advantage. ~ Strong systems thinking: gap analysis, downstream impact assessment, and edge case identification. Cross-domain breadth across sales, marketing, operations, and customer service — you understand the priorities and language of each, and how those functions connect. ~ Confident communication at every level, from daily standups with engineers to aligning process scope with senior commercial and product stakeholders. ~ Self-starter with curiosity. AI native. You're comfortable integrating AI tools into your daily workflow, from drafting and analysis to process discovery and documentation acceleration. ~ Salesforce Administrator or Platform Developer certification strongly preferred. Our teams forge connections internally and work with some of the best-known brands on the planet, giving us truly international impact in a dynamic environment.