Technical Enablement Manager 2/3

pWe are Datadog's in-house product experts. The Technical Solutions team (Datadog’s post-sales enablement function) enables Datadog's worldwide growth by educating potential clients and ensuring that existing customers are happy and successful. A Technical Enablement Manager (TEM) provides advisory services to our largest customers by providing targeted technical training over the comprehensive suite of products and features available at Datadog. TEMs plan and lead educational sessions to ensure customers know how to integrate Datadog into their IT Operations and how it translates to business value. At Datadog, we place value in our office culture
- the relationships and collaboration it builds and the creativity it brings to the table. We operate as a hybrid workplace to ensure our Datadogs can create a work-life harmony that best fits them. /ph3What You’ll Do: /h3ulliLead Foundational Enablement Webinars on a wide range of topics independently ensuring consistency and clarity. /liliDeliver Technical Enablement training by facilitating customized, high-engagement sessions tailored to customer-defined goals and topics, maintaining strong Customer Satisfaction (CSAT) scores within normal lead time.. /liliIdentify, update, and iterate on Foundational Enablement content to keep pace with evolving customer needs and platform capabilities. /liliPartner with Sales, Customer Success, and TEM leadership to scope and position enablement services that align with customer priorities and drive adoption. /liliMentor new hires, providing guidance on best practices in enablement delivery and customer engagement. /liliCollaborate with Product, Engineering, and Technical Services teams to provide structured, actionable feedback that improves both product features and enablement offerings. /liliPerform internal enablement for cross-functional technical teams (Engineering, Support, Customer Success, etc.). /liliOwn, deliver, and continuously improve a recurring in-person Foundation Enablement event (as assigned) ensuring consistent impact and long‑term success. /liliContribute to at least two team Objectives and Key Results (OKRs) efforts annually to advance enablement operations and offerings. /liliStay informed on observability concepts, industry trends, and DevOps practices; contribute insights to enhance customer engagements. /liliLead at least one field workshop per year or serve as a teaching assistant across multiple topics. /li /ulh3Who You Are: /h3ulliA seasoned technical trainer or enablement professional with 2+ years of related experience in technical training, support, or cloud-native environments /liliStrong foundation in observability, monitoring, or cloud-native technologies, with the ability to quickly develop expertise in Datadog’s core areas (Infrastructure, Logs, APM) and continually expand into additional product areas over time. /liliStrong foundational knowledge of at least one major cloud provider, with working familiarity with Docker and Kubernetes. /liliStrong facilitation and presentation skills, with the ability to communicate technical concepts clearly to diverse audiences
- from technical practitioners to executives. /liliProven success in driving high CSAT scores across customer training engagements. /liliExperienced in creating or updating enablement content to improve training quality and scalability. /liliAble to demonstrate professional judgment in solving diverse problems and managing customer interactions. /liliMentor-minded, comfortable supporting the growth of peers and new hires. /liliWillingness to obtain Datadog core product certifications and one cloud associate‑level certification within the first year (e.g., AWS, Kubernetes, or other relevant areas). /liliHands‑on experience with modern automation and development tooling, including scripting languages (Python, JavaScript, Ruby), configuration management (Chef, Puppet), CI/CD platforms (Jenkins, GitLab), along with familiarity with DevSecOps practices /liliWillingness to travel up to 20% of the time as needed. /liliFluency in English Italian required. /li /ulpDatadog values people from all walks of life. We understand not everyone will meet all the above qualifications on day one. That's okay. /ph3Benefits and Growth: /h3ulliBest-in-breed onboarding /liliGenerous global benefits /liliIntra‑departmental mentor and buddy program for in‑house networking /liliNew hire stock equity (RSUs) and employee stock purchase plan (ESPP) /liliContinuous professional development, product training, and career pathing /liliAn inclusive company culture, able to join our Community Guilds and Inclusion Talks /li /ulpBenefits and Growth listed above may vary based on the country of your employment and the nature of your employment with Datadog. /ph3About Datadog: /h3pDatadog is the leading observability and security platform for the AI era, providing businesses with unified visibility across the technology stack to manage complexity at scale. It brings a