Operations Manager

4 dagen geleden

Capelle aan den IJssel, Gem. Capelle aan den IJssel; Zuid-Holland, Nederland Mews Voltijd
Overview

As Operations Manager, you own first-line operational excellence across our Fintech environment, delivering hands-on outcomes across vendors, product readiness, support and risk. You'll work directly with leadership to ensure smooth service delivery, strong governance, and continuous improvement. You'll partner with the ORM to strengthen resilience and control, driving performance and timely issue resolution. This role suits a proactive, end-to-end operator who wants meaningful impact in a fast-moving fintech hospitality platform.

Arbeidsvoorwaarden / Benefits
  • Unlimited paid holiday
  • Participation in company share program
  • Paid parental leave
  • Annual learning budget
  • EDGE time to develop and grow
  • Work from anywhere policy
Verantwoordelijkheden
  • Own end-to-end third-party operations, serving as primary vendor contact for onboarding, due diligence, performance, compliance and issue resolution
  • Lead operational readiness for new products and material changes, coordinating review, follow-up and impact assessment
  • Serve as the operational link across support, incident response and third-party delivery for strong cross-functional coordination
  • Oversee customer support and complaints, ensuring timely, fair issue resolution
  • Own operational risk and SLA monitoring with clear metrics and reporting for leadership and Board
  • Support continuity during incidents, coordinating with ORM on the resilience framework
  • Maintain accurate, audit-ready records and support reviews of third-party management and controls
Belangrijkste vereisten
  • 5+ years of operations experience in payments, fintech, financial services, or a similarly controlled environment
  • Hands-on delivery experience, not just oversight
  • Strong experience in third-party governance, regulatory compliance, and customer operations
  • Exposure to operational resilience and business continuity is a plus
  • Strong project management, communication, and relationship-building skills
  • Comfort with end-to-end operational processes in a fast-moving, cross-functional context
  • High attention to detail, sound judgment, and accountability with senior leadership, Board, and regulator visibility
  • communication
  • relationship-building
  • project management
  • third-party governance
  • regulatory compliance
  • operational resilience