Service Desk Manager: Lead, Escalations

4 dagen geleden

Hoorn Terschelling, Terschelling; Friesland, Nederland Euronext Voltijd

pEuronext is seeking a Service Desk Manager to lead a team of seven Analysts, delivering high-quality first
- and second-line support for the iBabs product suite. You will be a hands-on leader, stepping into operational tasks when needed while guiding performance, resource planning and service quality. /ppYou will work closely with the Service Manager and cross-functional stakeholders to drive continuous process improvement, incident management, and customer satisfaction. /p #J-18808-Ljbffr