Emea Operations Director, Work Dynamics

2 weken geleden

Rotterdam, Nederland JLL Voltijd

JLL supports the Whole You, personally and professionally.

Regional Operations Director, Work Dynamics
Corporate Accounts - EMEA

**What this job involves**:
Laser beam focus on operations
At JLL, we put focus on our clients’ needs, and we want you to do the same. You’ll take charge of all programmes that we have for clients’ properties in Asia Pacific. Be it site operations, contract, procurement, financial, or team management, you’ll ensure our service delivery is at its best. You’ll also be our clients’ eye on all operational matters. Are you open to working with various teams across the board? In this role, you will promote seamless and competitive operations by collaborating with the top management, and both local and offshore offices.

More importantly, you’ll support various client-specific programmes such as technology launches, trainings and user experience initiatives. Being at the heart of operations management, you’ll also oversee all key performance indicators in the region and make sure that the team is meeting our clients’ requirements. Among your other mandates include system integrity audits, reports and presentations and overall account management.

Developing a dream team
Is people development your passion? If so, this job will be a perfect fit for you. In this role, you will lead a team of facilities management experts—while creating a working environment that promotes collaboration, performance, and personal growth. You’ll also play an essential role in boosting our talents’ career growth and employee retention through trainings and stable succession plans. Do you have a talent for inspiring others? In this role you will be at the helm of all things concerning the team’s welfare. You will help motivate the team and usher them into victory over difficult business decisions. Likewise, you will serve as an important mediator who will settle rifts and arguments should conflicts arise.

Exceeding client expectations
Meeting—or even exceeding—client expectation is a tall order, and this is what we strive for each and every time. We’ve gained a solid and positive reputation over the years as a customer-centric company, and your job is to uphold that level of satisfaction. You’ll maintain the consistency of our services by working closely with account leads and site teams to develop tailored and innovative solutions. Additionally, you’ll take charge of the site’s financial operations targets, process compliance and risk management.

A property management pro
Do you have at least five years’ experience in facilities, property management, hospitality or related field in multiple countries across Asia Pacific? If so, we would be more than happy to work with you. At JLL, we’ll let you fully demonstrate your expertise in property management, planning and organisational skills, and knack for addressing complex operational issues on a daily basis.

An excellent communicator
You’ll face a wide range of clients and senior-level officers, so superior oral and written communication skills are essential. You’ll also have proven track record of managing and resolving conflicts between client and firm requirements.

A proactive leader
You’ll demonstrate a proactive and professional approach to customer service and stakeholder engagement. Your experience in effectively training staff and promoting open and collaborative working relationships are also valued. Are you all out on trying new ideas and working with diverse teams? If so, then your “can do” attitude may just land you this role.

**What we can do for you**:
At JLL, we make sure that you become the best version of yourself by helping you realize your full potential in an entrepreneurial and inclusive work environment. We will empower your ambitions through our dedicated Total Rewards Program, competitive pay and benefits package.

Personalized benefits that support personal well-being and growth:
JLL recognizes the impact that the workplace can have on your wellness, so we offer a supportive culture and comprehensive benefits package that prioritizes mental, physical and emotional health.

About JLL
- We’re JLL—a leading professional services and investment management firm specializing in real estate. We have operations in over 80 countries and a workforce of over 102,000 individuals around the world who help real estate owners, occupiers and investors achieve their business ambitions. As a global Fortune 500 company, we also have an inherent responsibility to drive sustainability and corporate social responsibility. That’s why we’re committed to our purpose to shape the future of real estate for a better world. We’re using the most advanced technology to create rewarding opportunities, amazing spaces and sustainable real estate solutions for our clients, our people, and our communities.

Our core values of teamwork, ethics and excellence are also fundamental to everything we do and we’r

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